Head of UI/UX Design

Vietnam Investments Group is seeking a potential candidate for Head of UI/UX Design, working for VIG's project - a next-generation marketing and payment platform that connects market-leading brands with consumers through a simple-to-use, fully integrated and data-driven coalition loyalty program. The detail job descriptions are as below:

Role Overview

As the Head of UI/UX Design, you would lead, direct and manage user experience design initiatives for web and mobile platforms of our Loyalty & Payments JV. You would:
• Manage a team of UX Designers, User Experience and consumer researchers
• Work closely with the Digital Product Managers, UI engineers, and other relevant stakeholders in order to oversee the prioritization of the Digital Product Roadmap and achieve the KPIs/ goals from the Loyalty & Payments JV
• Build world-class engagement experiences for both customers and merchants, across a range of digital platforms
• Continuously validate and enhance these experiences to make them more user-centric
• Constantly drive a user-centric research process that seeks to understand unmet needs, and how to improve the user experience of our digital platforms

Job Accountabilities

UX, Design & Engagement
• Responsible for user experience and engagement for the JV platforms
• Ensure effective and consistent user experience, engagement and design language across the JV platforms
• Maintain design guidelines and references for the platforms and ensure appropriate governance measures are in place to ensure seamless working with our technology partners

UX Practice & Governance
• Responsible for user experience design including approach, framework processes, tools and techniques
• Responsible for ensuring design thinking approaches are embedded and used appropriately throughout the JV
• Work with IT and other stakeholders to establish and monitor an effective process for user experience design and production

Engagement Product Delivery
• Responsible for user experience design of our core engagement platforms projects
• Contribute to the ideation, prioritization, road-mapping, design, and implementation of new features together with the engagement of Product Owners
• Overall management of UX team and outsourced UX and research agencies
• Define UX delivery approach, processes, and methodology
• Keep across and actively research digital and user experience trends, identify opportunities & challenges and share with stakeholders
• Contribute to the development of prototypes and proof-of-concepts

Team Management & Executive
• Lead, manage, mentor and develop the UI/UX design team
• Foster a collaborative, high-performance, friendly and passionate team environment
• Ensure the retention of critical IP within the JV
• Actively contribute to and support the JV Executives in achieving its vision

QUALIFICATIONS & EXPERIENCE

Bachelor's & Master’s Degrees in relevant fields

Experience

• Minimum +10 years of experience in digital user or customer experience design or similar roles on consumer-facing web and mobile products preferably in a large corporate or financial services environment.
• Strategic mindset with the ability to execute tactically according to a well-defined plan
• Exceptional design leadership, management, communication, and collaboration skills
• Excellent verbal, written, and presentation skills. In particular, a demonstrated ability to effectively communicate issues and solutions to multiple organizational levels, including Senior Management
• Strong collaboration and teamwork skills with demonstrated ability to gain trust, secure buy-in and influence change at all levels
• Strong understanding of design and consumer research techniques
• Experience in managing external agencies, partners and other 3rd parties
• Knowledge of Digital Marketing techniques
• Knowledge of front end web technologies, mobile technologies, and trends within loyalty and payments

- paid leaves, healthcare plan

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