Head of Sales – Emerging Affluent Segment, Retail Banking

JOB OBJECTIVES
• To contribute to the development, implementation, monitoring and review of a business strategy that maximises the retail net profit by driving sales and controlling costs at department level; to build motivated and high performing teams through the effective leadership and line management to direct banking staff.
• Ensures familiarity and compliance with all UOB Bank policies and processes

Key responsibilities:
You will be responsible for managing customer fulfillment and servicing teams of the bank, Virtual RM team e.g.

Responsibilities
• Work closely with Head of sales and distribution and Country Retail Head to develop and enhance the Emerging Affluent ( EA ) segment strategy.
• Lead the customer acquisition and retention efforts for the EA segment and take on KPI for the same.
• Work with relevant stakeholders ( partnership, product, branches…) to build or enhance our product and service propositions and positioning for EA customers
• Work closely with Partnership to execute the acquisition for EA segment
• Manage and propose the strategy and execution for Employee Banking product ( focus on EA segment )
• Manage day to day fulfillment performance and superior customer experience delivery by all customer servicing teams

In addition to fulfillment and servicing, you will be responsible for managing acquisition partnerships team for the bank
• Manage relationships with key partners of the bank
• Support the team to collaborate with internal business, technology & operations teams and external partners to design, update/ maintain end-to-end processes and systems under the partnership
Others:
• Review updates and renewal of contracts - adjust scope of partnership based on strategic needs and capabilities
• Works with the Retail Head and other Heads of Function to influence the creation and communication of company strategy, business priorities and targets for the team
• Generates ideas about future retail activities to ensure a cutting edge strategy; maintains up to date knowledge of the market place, competitors and trends
• Uses open feedback mechanisms from the operations team with other departments to ensure the integration of the retail strategy.
• Managers in providing realistic input into the sales budgets; Takes decisions on matters relating to the day to day retail operation within their defined work area including the strategic planning of resources
• Translates the strategic goals into retail operational plans to achieve the required targeted growth in sales and profit

Mandatory
• Recognized university degree with at least 10 years’ working experience in sales, customer service roles and at least 5 years’ experience in managerial roles
• Strong leadership, people management, and interpersonal skills
• Possess strong analytical and presentation skills
• Positive attitude and a good team player
• Excellent communication skills
• Pro-active approach/self-starter
• Accountability for targets/developments
• Developing others/talent Management
Preferred:
• Knowledge of hardware, software and programming;

- In accordance with company policy
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional and active working environment

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