Head of Product & Customer Experience Department
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 92 lượt xem
Ngày cập nhật: 16/05/2019
Thông Tin Tuyển Dụng
Mô tả công việc
- Establish conversion benchmarks on product, source and partner level for D2С channel
- Establish P&L targets for D2C channel in coordination with Product, Risk and Finance teams
- Ensure fulfillment of P&L, sales and product performance targets through continuous monitoring and corrective actions.
- Directly manages customer journey in D2C channel, with a goal to optimize all performance aspects stated above
- Propose, design and manage implementation of various tests to optimize or improve customer journey and maximize production of channel
- Design adjustments to existing or suggestions on new customer value proposition, and coordinate cooperation with Product Owners, Sales and Marketing to ensure delivery of proposed concepts
- Assume full responsibility of monitoring and coordination of corrective actions for operational processes related to support of customer journey – drop off management, customer support, underwriting, collections, disbursement and repayment processes
- Design, propose and monitor implementation of adjustments to supportive operational processes, in cooperation with Operations, Risk and Sales teams
- Design, and coordinate fulfillment of product development road-map. On the weekly basis consolidate and provide to the upper management product status report
- Assume other responsibilities, as per decision of upper management
- Establish P&L targets for D2C channel in coordination with Product, Risk and Finance teams
- Ensure fulfillment of P&L, sales and product performance targets through continuous monitoring and corrective actions.
- Directly manages customer journey in D2C channel, with a goal to optimize all performance aspects stated above
- Propose, design and manage implementation of various tests to optimize or improve customer journey and maximize production of channel
- Design adjustments to existing or suggestions on new customer value proposition, and coordinate cooperation with Product Owners, Sales and Marketing to ensure delivery of proposed concepts
- Assume full responsibility of monitoring and coordination of corrective actions for operational processes related to support of customer journey – drop off management, customer support, underwriting, collections, disbursement and repayment processes
- Design, propose and monitor implementation of adjustments to supportive operational processes, in cooperation with Operations, Risk and Sales teams
- Design, and coordinate fulfillment of product development road-map. On the weekly basis consolidate and provide to the upper management product status report
- Assume other responsibilities, as per decision of upper management
Yêu cầu ứng viên
- Bachelors or Master Degree in Economics, Applied Mathematics, Computer Science or Finance
- 7+ Years of experience with 3+ years of experience managing teams and direct reports in Product or Customer Experience
- Retail e-commerce experience or digital marketing experience required
- Strong analytical, problem-solving and project management skills
- Ability to make decisions that consider the high priority trade-offs between performance, project timelines, usability, short-term, and long-term impact
- Able to strategically interpret data and metrics and develop actionable recommendations
- Solid technical background with understanding and/or hands-on experience in management of customer on-boarding platforms
- Superior relationship building with cross-functional teams to deliver results through excellent partnership (both internal and external) and negotiating skills
- Excellent presentation and communication skills at all levels of the organization
- Able to work in a matrix organization and partner successfully with teams across the organization
- 7+ Years of experience with 3+ years of experience managing teams and direct reports in Product or Customer Experience
- Retail e-commerce experience or digital marketing experience required
- Strong analytical, problem-solving and project management skills
- Ability to make decisions that consider the high priority trade-offs between performance, project timelines, usability, short-term, and long-term impact
- Able to strategically interpret data and metrics and develop actionable recommendations
- Solid technical background with understanding and/or hands-on experience in management of customer on-boarding platforms
- Superior relationship building with cross-functional teams to deliver results through excellent partnership (both internal and external) and negotiating skills
- Excellent presentation and communication skills at all levels of the organization
- Able to work in a matrix organization and partner successfully with teams across the organization
Quyền lợi được hưởng
- KPI bonus
- 15 - 20 days
- 13th month salary
- 15 - 20 days
- 13th month salary
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FE Credit
REE Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City
Người liên hệ: Ms. Hạnh
REE Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City
Người liên hệ: Ms. Hạnh
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on ...Chi tiết
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on serving the best sake of our customers; we are keen on designing new products with add-on values to customers with our philosophy of Fast and Easy. We have long nourished the determination to professionalise our operations. We embrace a strong organisational culture with a shared aspiration and values which allows us to act as a united and focused company. FOCUS – UNITY – SIMPLICITY – OWNERSHIP See yourselves in a new light In essence of joining our company, you will be given the scope to seize every opportunity and helped to acquire specific competencies you’ll need to succeed either you wish to go wide or go deep. Our company prides ourselves on our underpinned principle of nurturing people in not only HR policies but also in our culture. We value innovations and we need people to work on initiatives and carry on our business vision of operating excellence and market leadership. Alongside with these, we believe our staff members deserve a good working condition, so that in addition to social health insurance you will be accessible to health and accident insurance and will be eligible to join in team building every year. We also value your efforts; for this reason, we give you both financial and non-financial rewards such as: KPI bonus, Best Initiatives, Best performer or Best manager of the year, etc. COMPANY'S BENEFITS Financial support: - Probation with full salary - Lunch allowance - Wedding support - Family funeral support - 13th month salary + KPIs bonus - Performance rewards and awards Insurance: - Accident insurance - Health insurance Events and activities: - Christmas - Year End party - Team Building - Family Day - Sport Day Ẩn chi tiết
Bạn đang xem tin việc làm Head of Product & Customer Experience Department trong ngành được tuyển dụng tại bởi FE Credit. FE Credit đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Head of Product & Customer Experience Department cách đây lúc 14/06/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
FE Credit
Địa chỉ: REE Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City
Quy mô: Hơn 10000 nhân viên
Việc làm tương tự
Head of Product & Customer Experience Department
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ