Head Of Operations– Tpbank FICO

• Responsible for managing all activities of Operation department.
• Covered areas (may vary upon priorities of the company)
o Data Entry Team
o Data Check Team
o Phone verification Team
o Field Verification Team
o Ops Admin & Analyst Team
o Contract processing Team
o Customer Service Team
o Payment (disbursement) Team
o Ops Training & QC Team
• Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks
• Provide periodical reporting on the performance of the teams and status of the business
• Develop and apply a performance evaluation and motivation system (KPIs)
• Support development of talents, delegate responsibilities to them, assure a proper substitutability of key positions
• Cooperate with other units on design and improving work procedures
• Cooperate with external partners and monitor and report their performance
• Based on business plan create and update a capacity plan and budget
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels

• Bachelor degree in Finance/Economics/Banking.
• At least 8 years of experience working management position in operations of banking or finance industry
• Experienced managing over 600 employees
• Strong leadership and organizational skills
• Ability to multitask
• Excellent communicator
• Self-motivated
• Delegating management approach
• Positivity personality
• Able to take wide responsibility.
• Professional demeanor and excellent work habits are essential
• Ability to work in a fast pace environment
• Fluency in English & Vietnamese

- Mức lương cạnh tranh
- Cơ hội thăng tiến, đào tạo
- Môi trường làm việc chuyên nghiệp

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