Head Of International Supply ChainHeadhunt jobs

Our client is a forwarding company.
• To control of service inadequacies is maintained by establishing and monitoring service indicators and overall performance, and taking necessary action to achieve targeted service standards.
• To manage the daily running of the customer service team in line with customer requirements and at the same time achieve company’s strategic plans
• Approach and set up and appropriate operating work process for the purpose of smooth operation
• To Handling complex problems individually by recognize problem, make a decision and initiate an action
• To have delegation skills in order to make a fast pace of working while maintain monitoring progress and have an adjustment on unforeseen problem.

External Customers: DGF Customers
• Handle customer complaints and enquiries
• Develop customer relationships with existing customer
• Generate necessary reports for customers

Internal Customer: Management Team
• Generate necessary reports and information for management team

Internal Customer: All Departments Concerned
• Work together very closely in order to achieve the customer's specifications.

Stakeholder: Vendors and Network
• Vendors: Packing Provider Messenger Service
• Network: Coordinate with oversea office in order to smooth operation.

Export CSSV Operations
• Manages definition and monitoring of closing procedures
• Manage the Export CSSV Department Attending customers’ monthly review meetings

Autonomy
• Approach and set up appropriate opperating work process for the purpose of smooth operation
• To handle complex problems individually by recognizing problem, make a decision and initiate an action
• To have deligation skills in order to make a fast pace of working while maintain monitoring progress and have an adjustment on unforseen problem

• Minimum of 10-12 years experience in ISC management and relevant Customer Service experience. In which, at least 5 years in senior management role
• Deep knowledge of forwarding business or logistics practices and understanding of Products & Services
Relevant management experience in an Asian country, preferably Vietnam
• Bachelors or Masters degree in relevant topic
• Proven success in a senior management role, with specific experience in selling to major global customers
• Commercial ability, experience and thinking in customer centric x-product solution design
• Capability to innovate and implement new ideas
• Strategic thinking skills
• Strong people and communication skills
• Excellent written, verbal, presentation, negotiation skills
• Fluent in English verbal/written communication

- Lương tháng 13
- 15 ngày phép

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp