Head of Guided Shopping

Head of Guided Shopping acts as the business owner for all onsite performance management activities and performns as the main stakeholder for onsite with regards to the development of respective reporting tools and testing features on Lazada platform. The key responsibilities are to:

• Be the referent in local team to explain how App and website work and what are the functions of each vertical and how do optimize them
• Work closely with regional counterpart on search/category (banners, landing page, ranking…), recommendation, collections, stores and overall navigation to improve the product and share the local business needs
• Support the roll out of any new features as well as adoption rate
• Monitor and optimize each vertical of Customer Journey: Search, Findability, Collections, Official Stores, Store Builders to support Business Unit (LazMall, LazMarket, LazGlobal)
• Work with the consumer analytics team to define the key metrics framework for onsite optimization and performance.
• Think holistically about onsite performance in order to identify business opportunities to better support engagement, commercialization and monetization of the platform
• Act as subject matter expert (SME) for performance management and onsite metrics.
• Drive and execute the A/B and multivariate testing calendar and roadmap, ensuring delivery of actionable insights and best practice case studies.
• Work together with analytics teams to create and optimize tracking and reporting framework
• Establish and maintain processes to communicate best practices across local Onsite teams
• Lead project management and communication for all local initiatives related to onsite performance management

• Qualifications in Business Administration, Web/ Apps Development.
• 03-to-05-years-experience in E-Commerce or Management Consulting experience
• Have a perfect knowledge of the different consumer platforms (web and app) and customer journeys
• Demonstrated ability to handle multiple tasks, to prioritize them and meet deadlines.
• Highly energetic and self-motivated, entrepreneurial attitude to quickly dive deep into issues to determine root causes of problems and implement scalable solutions
• Ability to work in a regional matrix and with stakeholders on a variety of levels, enforcing standards and guidelines.
• Excellent written and verbal communication and organization skills; fluent in English.
• Prior experience with content management systems.
• Prior experience with A/B or multivariate testing strongly preferred.

- Premium Healthcare for you and your family
- Training activities
- Teambuilding activities

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp