Head of Customer Service

- Develop, engage and implement strategy

- Create process and tool to monitor all customer feedback & resolutions.

- Create a system for highlighting urgent cases which need escalating and dealing with immediately

- Create training and continuous improvement and learning plan to ensure customers receive timely and relevant feedback

- Create a team with strong pharmacy knowledge who can consult

- Create the ability to sell / market within the CS team

- Create a programme to drive continuous improvement and learning in stores by creating case studies and training CS to store staff with the support of the training team

- Ensure SOS and Pure Drop Shipping processes are operationally sound and executed by stores effectively

- Develop process to measure NPS in store and report weekly highlighting stores or issues which need attention to retail

Solid background in customer underdtanding and CS

Great team work

Good communication skills

Good negotiations skills

Startegic thinking

Great leadership skills, not reliant on organisation structure (i.e cross functional leadership)

Fluently English

- Thưởng performance cuối năm
- Laptop cho nhân viên

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