Head of Customer Experience
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 114 lượt xem
Ngày cập nhật: 09/10/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Dịch vụ khách hàng, Marketing/Quảng cáo, Ngân hàng/ Tài chính
Mô tả công việc
We are a next-generation marketing and payment mobile platform that connects leading brands with consumers through a simple-to-use, fully integrated and data-driven coalition loyalty program. Our solution enables consumers to earn and burn loyalty points conveniently. We are operating a nation-wide merchant network that reaches 30% of the Vietnamese consumers.
We are looking for a dedicated and excellent leader and champion our organization’s customer experience at every touch point.
As Head of Customer Experience, you will:
• Develop customer-centricity strategies/programs and processes intended to help the organization understand, analyze and create a positive customer experience at every touch point
• Gather intelligence related to the wants and needs of current and targeted customers; design and integrate systems and processes to support goals
• Work closely with other business functions to incorporate CE strategies and gain insights into improvement opportunities for CE
• Recruit, develop, and evaluate personnel to ensure the efficient operation of the function throughout the customers’ journey
• Ensure consistent experience with loyalty and payment platform through participating brands’ front staff
We are looking for a dedicated and excellent leader and champion our organization’s customer experience at every touch point.
As Head of Customer Experience, you will:
• Develop customer-centricity strategies/programs and processes intended to help the organization understand, analyze and create a positive customer experience at every touch point
• Gather intelligence related to the wants and needs of current and targeted customers; design and integrate systems and processes to support goals
• Work closely with other business functions to incorporate CE strategies and gain insights into improvement opportunities for CE
• Recruit, develop, and evaluate personnel to ensure the efficient operation of the function throughout the customers’ journey
• Ensure consistent experience with loyalty and payment platform through participating brands’ front staff
Yêu cầu ứng viên
You will have the following skills and experience:
• 8 - 10 years managerial experience in a customer-centric environment in the services industry (e.g. Telecommunication, banks, consumer goods, technology, airline, tourism, hospitality)
• Experience in managing teams, motivating, coaching and inspiring team members to achieve excellent customer experience
• Ability to deal with people from all levels professionally, effective planning, organizing, delegating, and time management skills
• Experience and skill in areas such as process development & audit, quality management & training, as well as workforce management and reporting are highly desirable
• Analytical and process-oriented; able to problem-solve; resilient and tenacious to perform effectively in a challenging and fast-paced environment
• Focused on relationships management with both internal and external clients, with sound decision making skills
The position is based in Ho Chi Minh City, Vietnam with requirement for occasional travel.
• 8 - 10 years managerial experience in a customer-centric environment in the services industry (e.g. Telecommunication, banks, consumer goods, technology, airline, tourism, hospitality)
• Experience in managing teams, motivating, coaching and inspiring team members to achieve excellent customer experience
• Ability to deal with people from all levels professionally, effective planning, organizing, delegating, and time management skills
• Experience and skill in areas such as process development & audit, quality management & training, as well as workforce management and reporting are highly desirable
• Analytical and process-oriented; able to problem-solve; resilient and tenacious to perform effectively in a challenging and fast-paced environment
• Focused on relationships management with both internal and external clients, with sound decision making skills
The position is based in Ho Chi Minh City, Vietnam with requirement for occasional travel.
Quyền lợi được hưởng
- Bảo hiểm chăm sóc sức khỏe
- Đào tạo
- 15 ngày nghỉ phép/năm
- Đào tạo
- 15 ngày nghỉ phép/năm
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
VI (VIETNAM INVESTMENTS) GROUP
Centec tower, 72-74 Nguyen Thi Minh Khai, Ward 6, District 3
Người liên hệ: HR Department
Centec tower, 72-74 Nguyen Thi Minh Khai, Ward 6, District 3
Người liên hệ: HR Department
Founded in 2006, VIG is a private equity management firm with total assets of $500M under management. VIG comprises a Vietnamese team with international investing, consulting and operating experience. The firm makes minority and control equity investments in high growth middle market companies in a variety of key growth sectors, ...Chi tiết
Founded in 2006, VIG is a private equity management firm with total assets of $500M under management. VIG comprises a Vietnamese team with international investing, consulting and operating experience. The firm makes minority and control equity investments in high growth middle market companies in a variety of key growth sectors, including financial services, logistics & transportation, media & entertainment, tourism & hospitality, education, oil & gas, retail, banking, manufacturing and food & beverages. In addition to providing capital, VIG actively partners with portfolio companies and provides the following value-added services: • Strategy design and implementation • Operational management • Finance and accounting management • Capital raising, M&A and corporate finance advisory • Legal support and capital structure optimization • International sales and business development/partnerships • IT architecture design, optimization and vendor selection • Corporate governance • Human resources, including recruitment of key personnel, development of key performance indicators and stock option plans Join a dynamic and exciting environment with prospects for future progression within the Funds or investee companies. www.vigroup.com Ẩn chi tiết
Bạn đang xem tin việc làm Head of Customer Experience trong ngành được tuyển dụng tại bởi VI (VIETNAM INVESTMENTS) GROUP. VI (VIETNAM INVESTMENTS) GROUP đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Head of Customer Experience cách đây lúc 07/12/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
VI (VIETNAM INVESTMENTS) GROUP
Địa chỉ: Centec tower, 72-74 Nguyen Thi Minh Khai, Ward 6, District 3
Quy mô: 25-99 nhân viên
Việc làm tương tự
Head of Customer Experience
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ