Head of Client Service & Change
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 94 lượt xem
Ngày cập nhật: 07/09/2019
Thông Tin Tuyển Dụng
Mô tả công việc
About The Role
Role Location: ANZ Vietnam - Ho Chi Minh
Role Type: Permanent full-time
As the Head of Client Service and Change, you will be responsible for:
- Leading and managing servicing functions to deliver superior services to customers, including Case Manager; Cash counter and Client Services; Maintaining a high level of service quality and ensuring daily accurate and timely processing on related processed Cash Counter and Case Management with controls in place
- Delivering strategies, new products, workflows, customer capabilities for aligning customer service proposition and supporting business growth
- Managing change function to deliver change events from material initiatives, projects, automation solution, customer resolution, for process efficiency, simplifying/optimising end-to-end process; Collaborating with Operation functions to review the operating model, systems, operational processes and develop long term strategy to optimise and standardise the existing model and processes for continuous improvement of service delivery to customers
- Ensuring all processes are up-to-date with standard controls, policies requirements, regulatory requirements and provide proper training to staff; Monitoring and managing Hub performance on the activities/services processed by Hub to ensure quality of services to customer
- Working collaboratively across organisational functions to build strong working relationships with stakeholders and peers to ensure change events are delivered as timeline
- Providing effective coaching, leadership and direction to the teams appropriately
Role Location: ANZ Vietnam - Ho Chi Minh
Role Type: Permanent full-time
As the Head of Client Service and Change, you will be responsible for:
- Leading and managing servicing functions to deliver superior services to customers, including Case Manager; Cash counter and Client Services; Maintaining a high level of service quality and ensuring daily accurate and timely processing on related processed Cash Counter and Case Management with controls in place
- Delivering strategies, new products, workflows, customer capabilities for aligning customer service proposition and supporting business growth
- Managing change function to deliver change events from material initiatives, projects, automation solution, customer resolution, for process efficiency, simplifying/optimising end-to-end process; Collaborating with Operation functions to review the operating model, systems, operational processes and develop long term strategy to optimise and standardise the existing model and processes for continuous improvement of service delivery to customers
- Ensuring all processes are up-to-date with standard controls, policies requirements, regulatory requirements and provide proper training to staff; Monitoring and managing Hub performance on the activities/services processed by Hub to ensure quality of services to customer
- Working collaboratively across organisational functions to build strong working relationships with stakeholders and peers to ensure change events are delivered as timeline
- Providing effective coaching, leadership and direction to the teams appropriately
Yêu cầu ứng viên
To be successful in this role, you will ideally bring the following -
- Strong leadership skill and proven experience in managing service functions such as Cash Counter, Case Management, Client Services and Change function
- Extensive experience of bank systems, products, policies, procedures, services and ability to drive and deliver results in a challenging and rapidly changing environment
- Established ability to communicate and interact effectively with stakeholders and manage stakeholders across diverse businesses: LC, TB FIG and Products
- Proven ability to work out solution, develop and implement strategic visions, initiatives, automation, processes to support business objectives
- Deep understanding of business, sales and cross-sell referral process and sound experience in driving sales outcomes
- Ability to influence outcomes with business minded and result focus
- Strong leadership skill and proven experience in managing service functions such as Cash Counter, Case Management, Client Services and Change function
- Extensive experience of bank systems, products, policies, procedures, services and ability to drive and deliver results in a challenging and rapidly changing environment
- Established ability to communicate and interact effectively with stakeholders and manage stakeholders across diverse businesses: LC, TB FIG and Products
- Proven ability to work out solution, develop and implement strategic visions, initiatives, automation, processes to support business objectives
- Deep understanding of business, sales and cross-sell referral process and sound experience in driving sales outcomes
- Ability to influence outcomes with business minded and result focus
Quyền lợi được hưởng
- Premium Health care plan for you and dependants
- 22 days of annul leave per year
- Advanced learning channels
- 22 days of annul leave per year
- Advanced learning channels
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
ANZ
Level 16, Gelex Tower, 52 Le Dai Hanh Street, Hai Ba Trung District, Hanoi - AND - Level 10, M plaza, 39 Le Duan, District 1, Ho Chi Minh City
Người liên hệ: Ho Thi Ngoc Diep
Level 16, Gelex Tower, 52 Le Dai Hanh Street, Hai Ba Trung District, Hanoi - AND - Level 10, M plaza, 39 Le Duan, District 1, Ho Chi Minh City
Người liên hệ: Ho Thi Ngoc Diep
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to ...Chi tiết
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy. A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded. At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued. We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you. To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. Ẩn chi tiết
Bạn đang xem tin việc làm Head of Client Service & Change trong ngành được tuyển dụng tại bởi ANZ. ANZ đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Head of Client Service & Change cách đây lúc 04/10/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
ANZ
Địa chỉ: Level 16, Gelex Tower, 52 Le Dai Hanh Street, Hai Ba Trung District, Hanoi - AND - Level 10, M plaza, 39 Le Duan, District 1, Ho Chi Minh City
Quy mô: 100-499 nhân viên
Việc làm tương tự
Head of Client Service & Change
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ