Hanoi Sales Executive

• Coordinate booking requests for special FIT/GIT/charter from international and national partners. Follow up if they enjoy the cruise if required
• Handling daily sales activities: check availability of cruises, feedback to partners, respond to email correspondence, update the Master file.
• Develop and forward quotations and proposals
• Monitoring the market and identifying and approach new costumers (corporate, hotels, etc )
• Contributing with Sales/marketing ideas to promote the company products in the market
• Coordinate to tailor additional cruise packages with suppliers
• Follow up booking payment when needed
• Prepare and update yearly contracts with clients
• Handle promotions, online selling, representative office requests in coordination with the Sales team.
• Support DOSM / Head of Sales in maintenance and growth of potential and key accounts
• Document bookings, special requests and agreements for monitoring or evaluations
• Support Sales with forecasts and revenue planning
• Define potential clients and follow-up
• Conduct sales calls/telecall and sales call evaluation
• Support Reservations as required
• Client care and complaint handling as required
• Marketing observations for HB and Mekong mainly of competitors and what DMC are doing with our promotional offers and product exposure
• Ad-hoc duties as assigned by DOSM

Reporting
• Create weekly and monthly sales and occupancy report

Continuous Improvement
• Identify areas for continual improvement across Sales
• Attend regular training courses / seminars / tradeshows (if required) to keep up to date with the industry and global trends
• Keep others informed by sharing information

QUALIFICATIONS AND KNOWLEDGE
• Tertiary studies in tourism Hospitality, Economics or Business preferred
• Knowledge of tourism, geography, foreign cultures
EXPERIENCE
• Minimum 2 year working experience in Travel Sales, Hotel Sales or Sales of Services
• Personal travel within S-Asia regions
SKILLS COMPETENCY LEVELS (1-low / 3 High)
• Excellent – Written and spoken English
• Excellent – Written and spoken Vietnamese
• Good – Communication and interpersonal skills
• Good - MS Office (Word ,Excel, Outlook, Power point) Managing Performance

SPECIAL REQUIREMENTS
• Flexibility to work overtime
• Ability to work under pressure

- Company's Policy

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