Hanoi Customer Care Executive (Operations Supporting)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 198 lượt xem
Ngày cập nhật: 12/10/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Hàng không, Khách sạn/Nhà hàng
Mô tả công việc
WORK LOCATION: 111 - A8 - Dam Trau Area, Bach Dang Ward, Hai Ba Trung District, Hanoi, Vietnam
DIRECTLY REPORTING TO: Hanoi Office Manager
PURPOSE AND SCOPE OF ROLE
• The purpose of the Customer Care Representative role is to manage customer expectations and to ensure that all problems / questions of the clients are quickly and proactively resolved.
RESPONSIBILITIES & TASKS
Customer Care
• Frequently interact with guides and clients using the services in Hanoi, especially VIP clients to ensure they are enjoying the best services possible and update all relevant information
• Preempt difficult clients, quickly identify customer problems, resolve them within the authority or, for complex problems, direct to appropriate teams or authorized persons.
• Work closely with Operations and Sales and assist them by explaining clients’ situations or advising solutions
• Following up all issues to make sure all problems are resolved
• Proactively updates Sales/ Reservations/ Operations of repeated issues and suggest solutions
• Greet groups over 10pax and assist in special circumstances, including emergencies by visiting airport or hospital any time, hospitality desk, check-in, check out, …
• Issue incident reports to assist with insurance claims
• Assist clients and Hanoi offices in emergencies situation (typhoon, forced cancellations…)
Operations Supporting
• Book and confirm all the special activities in the North of Vietnam
• Follow up changing, cancellation
• Solve any problems concerning to special activities if it happen
• Prepare all the documents like itinerary, sign boat, welcome pack, Uniform and all notes concerning to Itinerary.
• Other tasks assigned by Hanoi Office Managers
DIRECTLY REPORTING TO: Hanoi Office Manager
PURPOSE AND SCOPE OF ROLE
• The purpose of the Customer Care Representative role is to manage customer expectations and to ensure that all problems / questions of the clients are quickly and proactively resolved.
RESPONSIBILITIES & TASKS
Customer Care
• Frequently interact with guides and clients using the services in Hanoi, especially VIP clients to ensure they are enjoying the best services possible and update all relevant information
• Preempt difficult clients, quickly identify customer problems, resolve them within the authority or, for complex problems, direct to appropriate teams or authorized persons.
• Work closely with Operations and Sales and assist them by explaining clients’ situations or advising solutions
• Following up all issues to make sure all problems are resolved
• Proactively updates Sales/ Reservations/ Operations of repeated issues and suggest solutions
• Greet groups over 10pax and assist in special circumstances, including emergencies by visiting airport or hospital any time, hospitality desk, check-in, check out, …
• Issue incident reports to assist with insurance claims
• Assist clients and Hanoi offices in emergencies situation (typhoon, forced cancellations…)
Operations Supporting
• Book and confirm all the special activities in the North of Vietnam
• Follow up changing, cancellation
• Solve any problems concerning to special activities if it happen
• Prepare all the documents like itinerary, sign boat, welcome pack, Uniform and all notes concerning to Itinerary.
• Other tasks assigned by Hanoi Office Managers
Yêu cầu ứng viên
QUALIFICATIONS AND KNOWLEDGE
• Tertiary studies in Tourism, Hospitality, Economics or Business
• Foreign cultures understanding
• Large relationship with local suppliers
• In-depth knowledge of the tourism industry in Vietnam
• Strong knowledge of the markets of TOI including US, AUS, European and Spanish speaking market.
EXPERIENCE
• Minimum 2 years in Travel, Hospitality or 1 years in Customer Care Services
SKILLS
• Excellent written and spoken English
• Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
• Experience in effectively working at all levels within an organization, including delivering presentations
• Detail oriented/Careful
• High proficiency in interpersonal skill
• Problem solving
• Willing to travel as well as sit back in office for admin work
SPECIAL REQUIREMENTS (if any)
• Flexibility to work overtime
• Ability to work under pressure
• Travel as required
• Tertiary studies in Tourism, Hospitality, Economics or Business
• Foreign cultures understanding
• Large relationship with local suppliers
• In-depth knowledge of the tourism industry in Vietnam
• Strong knowledge of the markets of TOI including US, AUS, European and Spanish speaking market.
EXPERIENCE
• Minimum 2 years in Travel, Hospitality or 1 years in Customer Care Services
SKILLS
• Excellent written and spoken English
• Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
• Experience in effectively working at all levels within an organization, including delivering presentations
• Detail oriented/Careful
• High proficiency in interpersonal skill
• Problem solving
• Willing to travel as well as sit back in office for admin work
SPECIAL REQUIREMENTS (if any)
• Flexibility to work overtime
• Ability to work under pressure
• Travel as required
Quyền lợi được hưởng
- Attractive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Good chance to study and develop career path stably
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Good chance to study and develop career path stably
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
TRAILS OF INDOCHINA LIMITED (TOI)
33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam
Người liên hệ: Ms. Trang Hoang
33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam
Người liên hệ: Ms. Trang Hoang
Founded in 1999, Trails of Indochina (TOI) provides high end customized travel services for a wide range of travel programs throughout Southeast Asia. As an experienced Destination Management Company and Tour Operator, TOI’s expertise in delivering quality travel services encompasses arranging itineraries to - Vietnam, Cambodia, Laos, Thailand, Myanmar, China, ...Chi tiết
Founded in 1999, Trails of Indochina (TOI) provides high end customized travel services for a wide range of travel programs throughout Southeast Asia. As an experienced Destination Management Company and Tour Operator, TOI’s expertise in delivering quality travel services encompasses arranging itineraries to - Vietnam, Cambodia, Laos, Thailand, Myanmar, China, Indonesia and Singapore for individuals, groups and the MICE market. TOI employs over 250 office based staff throughout the region, as well as 100 experienced and qualified tour guides. Headquartered in Ho Chi Minh City, Vietnam TOI has its own operations offices in Hue and Hanoi as well as in Cambodia, Laos, Thailand and Myanmar to provide local support and expertise. TOI also has an affiliate office in Singapore, China as well as Indonesia with Sales and Marketing representatives in Australia, United States, United Kingdom, Spain, Portugal & Latin America including Brazil and Mexico. Ẩn chi tiết
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TRAILS OF INDOCHINA LIMITED (TOI)
Địa chỉ: 33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam
Quy mô: 100-499 nhân viên
Việc làm tương tự
Hanoi Customer Care Executive (Operations Supporting)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ