Guest Services Executive

Is the first and last impression for the resort and therefore they set the tone for the guest’s stay and are the lasting imprint on the guest before they leave.

Be an ambassador for the resort by being well informed of the property facility, services, events, and local attractions and promote those to the guest.

Warmly greet the guest, assist with luggage, give directions in the depot facility, arrange for travel accommodations, and alert The Grand Ho tram property resort of any issues or requests that guest might have communicated.

Carrying out bus pre-departure duties including checking the emergency equipment, ensuring the bus is clean and tidy, ensuring that information in the seat pockets is up to date and that all food and beverage stocks are on board.

Making announcements on behalf of the bus driver and answering guests’ questions during the journey.

Ensuring guests disembark safely at the end of a journey and checking that there is no luggage left in the overhead compartments.

Completing paperwork, including writing a journey report daily.

Work closely with other cross over departments at the resort to ensure efficiency and communication of the guest’s needs.

Resolve and escalate all issues of concern that occur with the guest and ensure they are completely resolved.

Distribute all the promotion as well as the casino’s promotion for guest with the best assistance when needed.

Handling other job’s assignment from Chief Concierge and other above managers.

Presentable and cheerful

Knowing the guests

Knowing all existing promotions, programs, room guidelines, etc

Knowing all the services of the company

All procedures, policies, guidelines

Other guests related matters

Competence on Computer and Sequel program.

Excellent customer's service skills

- Cơ hội đào tạo môi trường chuyên nghiệp
- Xe đưa rước từ TP. Vũng Tàu; TP. Bà Rịa, Thị trấn Phước Bửu
- Bữa ăn chính Buffet tiêu chuẩn 5 Sao

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp