Guest Services Director

Guest Services Director – Code: CSD-HH
* Salary: from 2000$
* Experience: from 5 years in the same position.
* Working location: GPO client company – a big international hospital in Dong Da/Hai Ba Trung districts, Hanoi.
* Only receive application & CV in English
* Job description

You will set standard and constantly work at maintaining and improving service levels, including:

Facilities, linens and amenities are always impeccable
Building and facilities are always optimized for patient and visitor comfort
All food & beverage services meet and exceed patient and visitor requirement & preferences
All hospital services are always supplied with all required goods & services
All the above is done at or above hospital quality standard and within budgetary guidelines

You will lead, guide, coach and oversee the following departments:

Housekeeping, in charge of cleaning, linens & amenities, led by our Housekeeping Manager
Food & Beverages, covering in-patient meals, room service, restaurant, coffee shop, doctor’s dining room and events, led by our Executive Chef/ F&B Manager
Engineering & maintenance, building services, led by our Chief Engineer
Hospital security, safety and drivers, led by our Chief of Security
Purchasing, medical and non-medical, led by our Purchasing Manager.

You are in charge of:

Quality and compliance for all services provided
Complaints handling and quality improvement projects
Lead or oversee various development or improvement projects
People management, working with your departmental managers and HR
Establishing the department’s budget and managing services to the budget
Negotiating and managing external services and supply contract, including issue and conflict resolution
Participating in the hospital overall management, as Head of Department
Liaise with various external parties in support of your responsibilities

* Job requirements

University degree, or equivalent through experience and other training
Managerial experience in hospitality/ hotel/ real estate services. Could be in hospital, hotel, hospitality, building/ real estate (services)
Back ground in service improvement/ operational excellence/ quality management in services. Could be in corporate or consulting environment or mixed
Strong people management skills, change management track record
Budget control
Fluency in Vietnamese and English

* Benefit:

Attractive salary. From 2000$
Working in a professional international hospital environment
Bonuses according to the hospital’s policies and business operations
Enjoy insurance and other benefits as prescribed
Professional, youthful and dynamic working environment

* How to apply:

Interested candidates send CV to e-mail rec3.gpo@gmail.com with e-mail Subject: Name – Year of Birth – Location (for example: Nguyen Hong Phuong – 1985 –CSD-HH)
Phone: 02471096868.
Detail: https://career.gpo.vn/guest-services-director-v414.html