Guest Service Manager / Quản Lý Lễ Tân
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 86 lượt xem
Ngày cập nhật: 14/06/2019
Thông Tin Tuyển Dụng
Mô tả công việc
1. Supervise and monitor all guest service operations.
2. To ensure the efficiency of all the staff under supervision
3. Responsible in the setting up of the Guest Service Manager’s Log Book, follow –up Book and Diary and to report all unusual events to the Residence Manager.
4. To ensure there is close co-ordination with all sections of the Guest Service and all departments of the company.
5. Responsible in the handling of the Emergency Key card and the Master Key card
6. To carry out all emergency procedures and to co-ordinate closely with the Security Department.
7. To improve on guest service standards
8. Responsible for the arrival and departure arrangement and handling of all long staying and VIP guests.
9. To monitor closely guest’s room folio high balance daily to prevent losses by the company.
10. Responsible for maintaining a Guest Service Safe Deposit Box.
11. To maintain strict control on the operations of the computer systems and peripherals.
12. On-job-training or/and organize monthly training for staff on specific areas need to be improved.
13. To perform any other duties as required by the Management.
14. The employee must be in line with ISO 14000.
2. To ensure the efficiency of all the staff under supervision
3. Responsible in the setting up of the Guest Service Manager’s Log Book, follow –up Book and Diary and to report all unusual events to the Residence Manager.
4. To ensure there is close co-ordination with all sections of the Guest Service and all departments of the company.
5. Responsible in the handling of the Emergency Key card and the Master Key card
6. To carry out all emergency procedures and to co-ordinate closely with the Security Department.
7. To improve on guest service standards
8. Responsible for the arrival and departure arrangement and handling of all long staying and VIP guests.
9. To monitor closely guest’s room folio high balance daily to prevent losses by the company.
10. Responsible for maintaining a Guest Service Safe Deposit Box.
11. To maintain strict control on the operations of the computer systems and peripherals.
12. On-job-training or/and organize monthly training for staff on specific areas need to be improved.
13. To perform any other duties as required by the Management.
14. The employee must be in line with ISO 14000.
Yêu cầu ứng viên
1. Qualifications: Degree in hotel management
2. Experience: At least 5 years relevant experience in the hospitality industry (with 3 years in managerial position).
3. Competencies:
- Must be PC knowledgeable as well as Protel.
- Possess Public Relations, negotiation, and presentation skills
- Must be customer oriented and able to train, instruct and lead a Guest Service team
4. Personal attributes:
- Possess good communication and human relation skills
- Pleasant personality and service oriented attitude
- Able to work well under pressure and possess problem solving skills
2. Experience: At least 5 years relevant experience in the hospitality industry (with 3 years in managerial position).
3. Competencies:
- Must be PC knowledgeable as well as Protel.
- Possess Public Relations, negotiation, and presentation skills
- Must be customer oriented and able to train, instruct and lead a Guest Service team
4. Personal attributes:
- Possess good communication and human relation skills
- Pleasant personality and service oriented attitude
- Able to work well under pressure and possess problem solving skills
Quyền lợi được hưởng
- Lương tháng 13 và thưởng theo kết quả hoạt động kinh doanh
- Chương trình chăm sóc sức khỏe và bảo hiểm tai nạn 24/7
- Cơ hội đào tạo trong nước và quốc tế
- Chương trình chăm sóc sức khỏe và bảo hiểm tai nạn 24/7
- Cơ hội đào tạo trong nước và quốc tế
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
THE ASCOTT LIMITED (VIETNAM) (HCMC OFFICE)
District 1, HCMC
Người liên hệ: HR Department
District 1, HCMC
Người liên hệ: HR Department
ASCOTT – the HOME of a GREAT Career Ascott is the world’s largest international serviced residence owner and operator, with headquarters in Singapore. We manage three awarding wining brands – Ascott, Citadines and Somerset, across Asia Pacific, Europe and the Gulf region, with each brand catering to the distinct needs ...Chi tiết
ASCOTT – the HOME of a GREAT Career Ascott is the world’s largest international serviced residence owner and operator, with headquarters in Singapore. We manage three awarding wining brands – Ascott, Citadines and Somerset, across Asia Pacific, Europe and the Gulf region, with each brand catering to the distinct needs of our residents. We promise to create a home away from home for our residents by delivering LIFE. We offer useful Local knowledge to each Individual and make them Feel at home during their stay with us, what make us different is to Exceed their expectation as well. The Ascott family comprises about 6,000 employees from more than 70 nationalities. Tapping on our diverse backgrounds, we encourage the sharing of ideas and feedback, so that we can constantly learn from one another and strive to make things better. Ẩn chi tiết
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Tìm thêm việc làm
THE ASCOTT LIMITED (VIETNAM) (HCMC OFFICE)
Địa chỉ: District 1, HCMC
Quy mô: 500-999 nhân viên
Việc làm tương tự
Guest Service Manager / Quản Lý Lễ Tân
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ