Guest Service Centre Assistant Manager

Mức lương: 1-3 triệu

Đã hết hạn nộp hồ sơ - 135 lượt xem

Ngày cập nhật: 20/03/2020

Thông Tin Tuyển Dụng

Hình thức làm việc: Toàn thời gian

Chức vụ: Trưởng nhóm

Ngành nghề: Hàng không, Khách sạn/Nhà hàng

Giới tính:Không yêu cầu

Bằng cấp:Chưa cập nhật

Làm việc tại:Đà Nẵng, Quảng Nam


Mô tả công việc

• Initiates and maintains effective communication between the Guest Service Call Centre department and all other departments.
• Ensure the proper maintenance, repair and the use of telecommunication equipment in the hotel and its facilities.
• Monitor the performance of the PABX, voice mail, call accounting system (if any).
• Ensure the maintenance order for the guest telephone set repaired within the set standard.
• Carries out any other reasonable duties and responsibilities as assigned.
• Monitoring the monthly roster and medical leaves closely and offer counselling if necessary.
• Impact training to the new employees in the use and location of equipment and extension.
• Conducts meetings with associates regularly.
• Work together with the section manager to improve standard of services, the profitability of the hotel and the general working environment for the associates.
• Supervise and administrate all Guest Service Call Centre operations with policies and procedures.
• To ensure maximum productivity of associate by closely monitoring the working schedule and annual leave plan.
• Ensure the team associates are familiar with and implement accordingly to the fire prevention and all emergency procedures.
• Develop performance standards for operations and drive the service quality of the department.
• Ensure the tracking system in place to capture the guest preferences.
• Manages customer feedback effectively, uses guest issues and compliments to activate long term improvements in products and services.
• Investigate complaint regarding Guest Service Centre and take appropriate action to resolve the dissatisfaction.
• Open to new initiatives which can enhance the guest experience.
• Ensure all Guest Service Centre quality standards are complied with and that policies and procedures are consistently applied.
• Ensure that members of loyalty program and its partners programs are appropriately recognized, meet all the standards accordingly.
• Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
• Ensure an efficient and effective use of the resources within the department
• Daily check on room’s availability status including room blocks (i.e. OOS and house use) and special top VIPs.
• Handle guest complaint and monitor guest history program and data input.
• Review all Guest Service Call Centre log book and pursue with appropriate action if necessary.
• Facilitate multiskilling within the department
• Take appropriate action to resolve guest dissatisfaction
• Responsible for the recruitment and selection of all Guest Service Call Centre associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
• Oversees the punctuality and appearance of all Guest Service Call Centre associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

Yêu cầu ứng viên

• Good communication skill in English, listening and writing. Advantage Chinese skills
• Certificate or diploma in hotel study is preferred
• Supervisory experience in hotel service centre operations and track record in leading hotel with good standards

Quyền lợi được hưởng

- Aon insurance
- Training development
- Daily routine shuttle bus

Cách thức ứng tuyển

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp

Giới thiệu về công ty

CÔNG TY TNHH PHÁT TRIỂN NAM HỘI AN
CÔNG TY TNHH PHÁT TRIỂN NAM HỘI AN
Level 7, PVcom Bank Building, 30/4 Street, Hai Chau District, Da Nang City
Người liên hệ: Rosewood Hotel Group - Recruitment team
Hoi An South Development Project is located in Thang Binh and Duy Xuyen District, Quang Nam Province. The Project includes nearly 1,000 hectares with total investment capital of 4 billion USD dollars and implemented within 20 years, from end of 2015. The project will comprise of hotels, residential townships, entertainment ...Chi tiết
Hoi An South Development Project is located in Thang Binh and Duy Xuyen District, Quang Nam Province. The Project includes nearly 1,000 hectares with total investment capital of 4 billion USD dollars and implemented within 20 years, from end of 2015. The project will comprise of hotels, residential townships, entertainment areas, commercial centers, golf course… Our website : http://career.hoiana.com/ Ẩn chi tiết
Bạn đang xem tin việc làm Guest Service Centre Assistant Manager trong ngành Hàng không được tuyển dụng tại Đà Nẵng bởi CÔNG TY TNHH PHÁT TRIỂN NAM HỘI AN. CÔNG TY TNHH PHÁT TRIỂN NAM HỘI AN đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Guest Service Centre Assistant Manager cách đây lúc 18/04/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.

CÔNG TY TNHH PHÁT TRIỂN NAM HỘI AN

(0 đánh giá công ty) Viết đánh giá

Địa chỉ: Level 7, PVcom Bank Building, 30/4 Street, Hai Chau District, Da Nang City

Quy mô: 100-499 nhân viên


Việc làm tương tự

Guest Service Centre Assistant Manager

Mức lương: 1-3 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ