Guest Service Agent - The Montgomerie Links Vietnam

Welcoming guests to the hotel/villas, making reservations for them, working as a cashier and attending to their other needs that are instrumental to their comfort during their stay at the hotel/Villas. Also, the incumbent ensures that guests experience maximum comfort and satisfaction at the hotel/Villas without any hitches in order to present a good image of the hotel/Villas and leave lasting impressions in the minds of visitors.

Primary Duties :
1. Receive guests to the hotel/Villas by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
2. Inform guests of the services and accommodation rates in the hotel/Villas, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
3. Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel/Villas.
4. Keep clear and comprehensive records of guest room/villa bookings and all billings for accountability and future reference.
5. Assist guests on all secretarial services at the Business Centre with courteous and professional manner.
6. Register guest information with police and immigration office after Guest Check in.
7. Record all the services used by the guests during their stay and do cashier job when guests check out.
8. Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times.
9. Attend to all routes of room/villa bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel/villa business running.
10. Report issues of maintenance and malfunctioning appliances to the Villa Operations manager for quick repair in order to ensure guests comfort and satisfaction.
11. Do other tasks assigned by Villa Operations Manager.

• University diploma generally required (English, economics, or equivalent)
• Knowledge of 2nd foreign languages like Chinese, Korean is priority
• Knowledge of computers and relevant software applications.
• Basic knowledge in accounting.
• Exhibit excellent knowledge of customer service.
• Good interpersonal skills.
• Good crisis management skills.
• Must be orderly.
• Ability to multi-task & Attention to details

- 13th Salary
- Accident & health package
- On job training

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