Guest Relations Supervisor
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 174 lượt xem
Ngày cập nhật: 14/11/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Hàng không, Khách sạn/Nhà hàng
Mô tả công việc
1. Customer Service office
- Receive Patient who come to Customer office and solve patient' requirement
- Systemize all inquiries received at CS office : establish specific report about patient requirement (weekly, monthly, yearly).
2. Supervise all activities of Guest Relations in IPD
- Patient is visited by GRO during hospitalization
- GRO visits inpatient on their first day of hospitalization with the purpose as below:
a) To check if patient/ patient's family know how to use the room facility.
b) To present her business card to offer further assistance during hospitalization.
- GRO visits inpatient on their day before one day of discharge to check their stay as below:
a) To check if they satisfied with the services provided (medical, nursing services and hotel services such as the quality of food, room.
b) To check if they have any question about the bill.
c) To thanks for their trust to choose FVH.
d) To ask patient to give testimonial and take photo with patient according to degree of their satisfaction
e) To show appreciate if they have time to do the Online survey by Ipad.
f) Prepare the IPD activity report
g) To give Gift to patient ( if any)
- Well taking care of VIP during hospitalization: .
a) Make VIP welcome card
b) To present her business card to contact if they need any requirement during their stay.
c) To check if their family want us to arrange something specific
d) To visit them on the day before discharge to make sure the service rendered met their satisfaction.
e) To see off upon discharge.
f) Received Patient and family feedback
3. Complaint Management
- Improve the system of received complaint by working closely with OPD manager, Headnurse, Front office Manager so that staff have a habit of entering all complaints by this system
- Corporate with Adminitrator at FV Saingon Clinic to solve any complaint or requirement of patient
- Prepare the Complaint Management report ( Weekly, monthly, quaterly, biannual, yearly)
- Update the Complaint Management Procedure
- Develop staff to handle patient comment/complaint
4. Customer service Activity
- Participating in training about customer service to related departments
- Assisting and supporting to Guest Relations Department for improving, maintaining high quality service standard
- To undertake any other customer services related task as required by the Guest Relations Manager
- Receive Patient who come to Customer office and solve patient' requirement
- Systemize all inquiries received at CS office : establish specific report about patient requirement (weekly, monthly, yearly).
2. Supervise all activities of Guest Relations in IPD
- Patient is visited by GRO during hospitalization
- GRO visits inpatient on their first day of hospitalization with the purpose as below:
a) To check if patient/ patient's family know how to use the room facility.
b) To present her business card to offer further assistance during hospitalization.
- GRO visits inpatient on their day before one day of discharge to check their stay as below:
a) To check if they satisfied with the services provided (medical, nursing services and hotel services such as the quality of food, room.
b) To check if they have any question about the bill.
c) To thanks for their trust to choose FVH.
d) To ask patient to give testimonial and take photo with patient according to degree of their satisfaction
e) To show appreciate if they have time to do the Online survey by Ipad.
f) Prepare the IPD activity report
g) To give Gift to patient ( if any)
- Well taking care of VIP during hospitalization: .
a) Make VIP welcome card
b) To present her business card to contact if they need any requirement during their stay.
c) To check if their family want us to arrange something specific
d) To visit them on the day before discharge to make sure the service rendered met their satisfaction.
e) To see off upon discharge.
f) Received Patient and family feedback
3. Complaint Management
- Improve the system of received complaint by working closely with OPD manager, Headnurse, Front office Manager so that staff have a habit of entering all complaints by this system
- Corporate with Adminitrator at FV Saingon Clinic to solve any complaint or requirement of patient
- Prepare the Complaint Management report ( Weekly, monthly, quaterly, biannual, yearly)
- Update the Complaint Management Procedure
- Develop staff to handle patient comment/complaint
4. Customer service Activity
- Participating in training about customer service to related departments
- Assisting and supporting to Guest Relations Department for improving, maintaining high quality service standard
- To undertake any other customer services related task as required by the Guest Relations Manager
Yêu cầu ứng viên
1. Qualification: University degree
2. Experience: 3 years experienced working at Industy hospitality and handling issues
3. Skills and knowledge: Communication, writing, negotiation
4. Foreign language(s): Fluent in English; Proficiency in French is an advantage
2. Experience: 3 years experienced working at Industy hospitality and handling issues
3. Skills and knowledge: Communication, writing, negotiation
4. Foreign language(s): Fluent in English; Proficiency in French is an advantage
Quyền lợi được hưởng
- Private Health Insurance & social Insurance
- 15.5 annual leave
- Training & Development
- 15.5 annual leave
- Training & Development
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FV HOSPITAL
6 Nguyen Luong Bang St., Tan Phu Ward, Dist. 7
Người liên hệ: Bộ phận tuyển dụng
6 Nguyen Luong Bang St., Tan Phu Ward, Dist. 7
Người liên hệ: Bộ phận tuyển dụng
FV Hospital is an international standard general hospital located in Saigon South, just 15 minutes from the centre of Ho Chi Minh City, offering a wide range of medical and surgical services, all under one roof. We are equipped throughout with the latest medical technology to care for patients from ...Chi tiết
FV Hospital is an international standard general hospital located in Saigon South, just 15 minutes from the centre of Ho Chi Minh City, offering a wide range of medical and surgical services, all under one roof. We are equipped throughout with the latest medical technology to care for patients from consultation and diagnosis through to the completion of treatment. We currently attend to over 150,000 patients a year, utilising one or more of our 30 specialised departments. Staffed with around 20 expatriate doctors, most of whom come from France but also America, Belgium and Korea, and with 80 Vietnamese doctors, most of them trained overseas, often in France- FV Hospital, which opened its doors in March 2003, has gained a reputation as a premier location for international quality healthcare in Vietnam. With international health care standards, it comes as no surprise that FV Hospital, the first hospital in Vietnam accredited by the HAS (the French Accreditation Agency) is quickly becoming the first choice for both local and international patients alike. Join the FVH Team. Enjoy the advantage of having a prestigious job in the most modern hospital facility in Vietnam, with attractive salary and benefits in a professional, friendly and multi-cultural environment. Ẩn chi tiết
Bạn đang xem tin việc làm Guest Relations Supervisor trong ngành được tuyển dụng tại bởi FV HOSPITAL. FV HOSPITAL đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Guest Relations Supervisor cách đây lúc 26/12/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
FV HOSPITAL
Địa chỉ: 6 Nguyen Luong Bang St., Tan Phu Ward, Dist. 7
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Guest Relations Supervisor
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ