Guest relation manager

- Having a complete knowledge of the hotel product including room rates, relative facilities, food and beverage outlets/promotions, spa, fitness center and etc. - Monitoring daily arrivals/departures and anticipate guest needs and handle guest inquiries in a helpful and attentive manner. - Overseeing the smooth running of the Guest Relation department on a day to day basis to achieve high levels of guest satisfaction. - Greeting and acknowledging guests from at least 2 meters. - Suggesting alternatives to meet customer needs in terms of product features and benefits. - Offering information and services where appropriate. - Thanking customers and inviting our guests to return. - Meeting and greeting all return guests, regular guests and VIP guests of the hotel as required. - Supervising systems for luggage delivery. - Developing and maintaining a motivational working environment within the department and positive relations with other departments. - Having a complete knowledge of hotel policy and procedures. - Reporting health/safety and security hazards to your manager or duty manager. - Ensuring that all lobby and entrance areas spotless condition at all times. - Ensuring that all duties are complete prior to shift end as outlined in the shift checklist. - Conducting daily shift briefings, meetings, and share relevant information with employees. - Checking function board for correct spelling, dates and layout according to function lists from banquets. - Ensuring that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Pre-empt and anticipate guest needs. - Undertaking that relevant administration duties related to maintenance and housekeeping requests. - Maintaining regular quality control inspections of department‟s standards. - Ensuring that information is transferred from shift to shift. - Arriving at work on time in the uniform provided, ensuring a neat and tidy appearance according to the employee handbook. - Attending training sessions/meetings as required. - Maintaining a system of regular employee training and reporting. - Responsible for managing tour desk - Performing other duties as assigned by managers.

- At least College degree in any field - At least 2 year experience in Customer Service supervisory level of international hotels - Good inter-personality skills, outgoing, and friendly - Strong in English communication skill and computer literate - Strong in supervisory, problem solving skills, and execution of work - Willing to work overtime

- Salary & Benefit will be discussed in job interview. - Other allowances and benefits according to the Hotel’s policies. - Social & Health Insurance policies according to the Vietnam Labor Law .

- Đơn xin việc.
- Sơ yếu lý lịch.
- Hộ khẩu, chứng minh nhân dân và giấy khám sức khỏe.
- Các bằng cấp có liên quan.