Guest Experience Manager
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 84 lượt xem
Ngày cập nhật: 29/01/2020
Thông Tin Tuyển Dụng
Mô tả công việc
• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Liaise with Housekeeping to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Liaise with Housekeeping to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients
Yêu cầu ứng viên
• Diploma or Degree of Hotel Profession.
Bằng cấp chuyên ngành khách sạn.
• Significant experience in a customer-service position.
Kinh nghiệm làm việc chính tại vị trí về dịch vụ khách hàng.
• Experience in team management.
Kinh nghiệm về quản lý bộ phận.
• Fluent in writing and communication in English.
Kỹ năng viết và giao tiếp bằng tiếng Anh thành thạo.
• Leadership and well organized.
Kỹ năng quản lý và tổ chức tốt.
• Extremely guest oriented and service minded.
Kỹ năng chăm sóc khách hàng.
• Experience in team management.
Kinh nghiệm quản lý .
• IT skills: good in Microsoft office.
Kỹ năng IT: sử dụng Microsoft Office tốt.(Access, Excel, Power Point, Word, Micros, Opéra)
Bằng cấp chuyên ngành khách sạn.
• Significant experience in a customer-service position.
Kinh nghiệm làm việc chính tại vị trí về dịch vụ khách hàng.
• Experience in team management.
Kinh nghiệm về quản lý bộ phận.
• Fluent in writing and communication in English.
Kỹ năng viết và giao tiếp bằng tiếng Anh thành thạo.
• Leadership and well organized.
Kỹ năng quản lý và tổ chức tốt.
• Extremely guest oriented and service minded.
Kỹ năng chăm sóc khách hàng.
• Experience in team management.
Kinh nghiệm quản lý .
• IT skills: good in Microsoft office.
Kỹ năng IT: sử dụng Microsoft Office tốt.(Access, Excel, Power Point, Word, Micros, Opéra)
Quyền lợi được hưởng
- Theo quy định
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
PULLMAN QUY NHON
28 NGUYEN HUE QUY NHON CITY BINH DINH PROVINCE – VIETNAM
Người liên hệ: Diệp
28 NGUYEN HUE QUY NHON CITY BINH DINH PROVINCE – VIETNAM
Người liên hệ: Diệp
Pullman Quy Nhon is scheduled to open on Quarter 2 - 2020, Pullman Quy Nhon is an up-scale urban resort located in Quy Nhon City in the Binh Dinh Province with stunning views onto the white-sand beaches in front of Quy Nhon and a very central location convenient for business ...Chi tiết
Pullman Quy Nhon is scheduled to open on Quarter 2 - 2020, Pullman Quy Nhon is an up-scale urban resort located in Quy Nhon City in the Binh Dinh Province with stunning views onto the white-sand beaches in front of Quy Nhon and a very central location convenient for business and leisure with many attractions and city facilities available in not to far distance. With 356 well-appointed spacious guest rooms and serviced apartments, plus an array of facilities, an All Day Dining Restaurant on the 41nd floor with an attached Sky Terrace, a Mad Cow Wine & Grill and Sky Bar Deck on the 42nd floor with the best views in the city and province, bars for entertainment and business. Also a luxury spa and extensive conference and banqueting facilities, the hotel provides the perfect business or leisure getaway on Vietnam's stunning coast. Web Site: https://group.accor.com/en/brands/premium/pullman Ẩn chi tiết
Bạn đang xem tin việc làm Guest Experience Manager trong ngành Khách sạn/Nhà hàng được tuyển dụng tại Bình Định bởi PULLMAN QUY NHON. PULLMAN QUY NHON đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Guest Experience Manager cách đây lúc 17/02/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
Tìm thêm việc làm
PULLMAN QUY NHON
Địa chỉ: 28 NGUYEN HUE QUY NHON CITY BINH DINH PROVINCE – VIETNAM
Quy mô: Đang cập nhật
Việc làm tương tự
Guest Experience Manager
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ