[Gido - HCM] Operations Excellence Specialist

- Work alongside technical team and operations team to develop platform MVP;
- Setup and implement key metrics to monitor and improve operations performance;
- Analyze operations data; prepare operations metrics report;
- Observe how operations team work in practice and prepare written process documentation, SOP, KPI;
- Setup warehouse organisation structure, roles and onboarding / training plan for warehouse staffs, supervisors (working with warehouse vendors);
- Setup and implement forwarding operations structure, roles and onboarding/ training plan for forwarders, quoting, booking, picking up and delivery process for forwarders;
- Create collateral, FAQs, presentations, and white papers that can be leveraged by salespeople, marketing people, and executives;
- Setup communications plan - KPI review schedule & agenda, key reports for operations team;
- Create SOP, “warehouse blueprint” and “forwarder blueprint” to standardize all aspects of setup & operations (process, equipment, management approach, etc.) to ensure consistent level of performance across all facilities after setup phase;

An ideal candidate should be:
- 2+ years‘ experience in BA or Product Owner or Product Specialist or Product manager...
- Experienced with online-to-offline product development;
- Example: transportation platform such as Uber/ Grab, warehouse management system development, etc.
- Data-driven, familiar with Excel, SQL; Excellent analytical thinking;
- Used to work in BA/ OE positions;
- Experienced in software product development, agile development process;
- Detail oriented and good time management;
- Willing to work overtime and get your hand-dirty;
- Courage to challenge the status quo when logic and reason require it;
- Demonstrated good leadership & communications skills;

- Salary will be commensurate with qualifications and experience
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Good chance to study and develop career path stably

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