Giám Sát Lễ Tân Khách Sạn - Fo Supervisor

- Ensure Outstanding customer care at all times.

- Maintains a friendly, cheerful and courteous demeanour at all times.

- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

- Supervise daily shift process ensuring all team members adhere to standard operating procedures.

- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

- Strong written and verbal communication skills

- Ability to lead and motivate a team

- Associate degree or higher (ideally in hospitality)

- Previous front office supervisor experience

- Fluent in English

- 02 months probation, receive full salary & service fee

- 05 working days as prescribed, 02 days off per week

- Uniforms and meals in shifts are provided by the Hotel | Free parking for motorbikes and cars

- Discounted rates apply to group employees when using services at hotels

- Participating in many interesting activities for employees

- National and international training courses

- Periodic health check | Accident insurance 24/7

- Opportunity to develop a career at the most luxurious and luxurious 5-star hotel group in the world