General Manager

­ Leading general managers and executive committee teams in the development and implementation of all business unit strategies.
­ Being in charge of all operation, budget, hiring, benefit, regulation, policy of the property.
­ Ensuring the implementation of the brand service strategy and brand initiatives and policies and procedures with the objective of meeting or exceeding guest expectations.
­ Demonstrating and communicating key drivers of guest satisfaction for the brand‟s target customer; ensures core elements of the service strategy are in place in each business unit to produce the desired results.
­ Is highly visible and interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
­ Analyzing service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
­ Hiring general managers and executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
­ Creating appropriate development plans and develops general managers and executive committee members based on their individual strengths, development needs, career aspirations and abilities.
­ Setting goals and expectations for general managers and executive committee members. Coaches team by providing specific feedback to improve performance.
­ Ensuring service, technical skills and leadership training occurs throughout all business units to support successful daily operations.
­ Ensuring that regular on-going communication takes place throughout business units to recognize performance, set expectations and create awareness of business objectives.
­ Ensuring policies are administered fairly and consistently in all business units.
­ Reviewing sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the business units in the market.
­ Ensuring sales team understands and is leveraging demand engines to full potential.
­ Suggesting innovative marketing ideas and proactively develops deployment strategies to continue to grow market share.
­ Building relationships with key customers through personal involvement in the sales process.
­ Reviewing financial reports and statements to determine how each business unit is performing against budget. Develops strategies to improve the properties financial performance.
­ Coaching and supporting teams to effectively manage occupancy and rate, wages and controllable expenses. Strives to maintain profit margins without compromising guest or employee satisfaction.
­ Identifying opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary changes.
­ Ensuring capital expenditure funds are being used to address the priorities outlined in the business strategy.
­ Establishing relationships with each business unit owner as a business partnership and builds owner loyalty through proactive communication, involvement in key decisions.
­ Understanding each business unit‟s owner‟s perspective. Manages an effective balance between the owner‟s interests and company‟s interests and develops solutions that create value for both.
­ Ensuring alignment of owner with brand strategy and maintains brand standards.
­ Is knowledgeable of all management contract requirements for the property and ensures compliance with contract and reporting requirements.
­ Performing other duties as assigned to meet business needs.

­ At least Bachelor degree in any field
­ Minimum 3 years experience as a General Manager in hotels of an international standard
­ Strong organization skills, problem-solving skills, analytical skills, negotiation skills
­ Strong communication skills (verbal, listening, writing)
­ Effective influence skills, decision-making skills and strong leadership skills
­ Strong in driving results, people management and development

- Sinh nhật, Lương tháng 13, lễ tết
- 12
- Nghiệp vụ

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