General Manager

* Report to: REACH social enterprise director and REVINA BOD

* Job purpose:
To manage daily operations and resources of REVINA and report to REACH SE director and REVINA’s BOD as required regarding any progress including monthly, quarterly and annual business results.

* Job responsibilities:

- Organization:
• Maintain and follow all REVINA and relevant REACH policies.
• Contribute to the development and creation of new internal policies for REVINA
• Propose necessary changes to REVINA’s organizational structure to maximize business opportunities.

- Management:
• Develop and document a comprehensive business plan that aligns with the BOD’s strategic objectives;
• Execute the business plan to meet the projected outcomes.
• Operate within the financial budgets determined by the business plan and report monthly Profit & Loss and Cash-flow actual budget to BOD;
• Manage and support the senior management team including Operation Leader, Marketing Leader, Customer Service Supervisor, Finance/ Accounting and Human Resource Supervisor.
• Identify new services for development and research potential clients for these services.
• Develop/execute the pricing strategies for all services.
• Provide leadership and direction in the day-to-day operation to ensure efficiency, quality of services, cost-effectiveness and workplace harmony.
• Facilitate the marketing team in the development and execution of a comprehensive marketing plan that increases revenue and net margin.
• Manage general administration of all productions, payments and restore actions;
• Lead all teams and work with local governments to ensure compliance with legal regulations;

- Quality Assurance:
• Provide timely, actionable feedback to production’s Teams to improve performance.
• Provide leadership in responding to major concerns from clients.

- Development:
• Conduct research, analysis and propose strategies, processes, and procedures for growth.
• Keep up to date with development in REVINA’s services and make recommendations for changes or improvements to BOD.
• Develop and secure partnerships with businesses and relevant agencies.

- Integration
• Coordinate effectively with REACH’s departments and other social enterprises under REACH’s ecosystem to ensure REVINA integrates with REACH’s vision/mission, business philosophy and communication strategies.
• Work with REACH’s training team for the effective coordination and integration of training curriculum, students’ internships and evaluation of REACH IT training courses in Hanoi.

- Human Resources:
• Provide employees with appropriate tools and training to create an environment that maximizes performance and adhering to all company policy and procedures;
• Conduct REVINA staff performance appraisals;
• Conduct recruitment, selection, performance management and capacity building for REVINA staff.

- Networking:
• Represent REVINA at relevant forums to establish partnerships and liaise with key players and organizations;
• Maintain good relationships with different stakeholders.

• Business Management, especially human resource management, project management and IT system management.
• Minimum 3-5 years of business management working experience.
• Working experience and knowledge in graphic design is desirable.
• Proficiency in English essential.
• Proficiency in Microsoft business applications.
• Excellent interpersonal and leadership skills
• Experience in planning, developing and implementing strategies/business plan

- Competitive salary and bonus
- Insurance according to policy
- Friendly working environment

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