Front Office Manager

• To organize, manage and supervise the guest service operations of Front office, Reservation, call center, Concierge, etc. at Front office area and ensure the best guest’s welcoming and serving. To host the morning briefing of Front Office department, periodic and sudden internal meeting. To organize all procedures and regulation in relating to Front Office operations.
• To check room availability for guests’ check in, especially VIP guests.
• To prepare welcoming VIP guests process as per VIP Guest’s SOP, organize and follow up the VIP picking up from the airport to the hotel and inform General Manager for guest welcoming at the lobby.
• To organize hotel’s event particular in welcoming VIP group.
• To meet guests in person to resolve guests’ complaint, or send feedback to guests’ comments.
• To consider and resolve any room booking relating issues, to keep booking record of old guests and attempt to attract new guests.
• To make business plan for department as per target set by Finance Director (or FC), to organize the execution in order to achieve set target, including reports on potential risks from guests’ debt.
• To coordinate with Board of Management and other departments to ensure Operation run smoothly
• To manage, organize, train, evaluate and develop human resources of Front Office area. To set self-development plan.
• To organize and take part in sales tasks, to maintain current guests and develop the market share.

• Vocational diploma or certificate in hospitality.
• Experience in field of Customer Service or Reception.
• Extremely high spirit of Customer Service.
• Computer skill: proficient in Microsoft Office.
• Good in communication and negotiation skill.
• English: fluent in both writing and speaking skills.

- Annual Leave and Paid leave
- Apply to all employees who live in Vung Tau City
- Duty meal

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