Front Office Manager

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition.
• Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition.
• Promote Inter-RESORT sales, in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program.
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
• Schedule and regularly conducts routine inspections of areas under his/her control.
• Continually check the accuracy of room count.
• Conduct comprehensive monthly departmental meetings to include a review procedures and events which warrants special handling and detailed information.
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
• To develop and implement programs to further improve and enhance levels of service and guest care within the Front Office departments
• Do other duties as assigned

• Holding a degree from a recognized institution in Hospitality or Business Management
• Having at least 2-3 year of experiences at the same position at a 4 or 5 stars, luxury hotel or resort environment.
• To be good at communication skills with colleagues and customers.
• To be very strong verbal and written English skills as well as knowledge on Microsoft Office applications and Opera or Smile Systems.
• It is also an advantage if you have experience with pre -opening

- Lương tháng 13,14 ...
- Hưởng phí dịch vụ Service charge, Hỗ trợ nhà ở

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