Front Office Manager

Font Office Manager (FOM) is in charge of the Front Office Department and allocates the available resources (staffs, machine, materials, and money) of the department to achieve the goals of the department and organization. The basic function of the FOM is to directly supervise all the Front Office Personnel and to ensure the proper and smooth operation of the department. FOM is often assisted by Assistant Front Office Managers (AFOM).

- Direct and coordinate the activities of the Front Office department.
- Perform the function of a link between the management and Front Office employees.
- Plan the present and future need of resources to carry out the functions of the department.
- Responsible for hiring, training, supervising and disciplining the entire front desk, reservation, and guest services staff members in order to maintain the desired standards of service.
- Maintain and develop applicable standard operational procedures and ensure that they are followed.
- Prepare the budget for the Front Office Department.
- Motivate the Front Office employees to work in a team to attain the organizational objectives.
- Evaluate the job performance of each Front Office staff member
- Schedule tasks of Front Office employees and re-arrange work schedule if an employee is on leave.
- Ascertain the training needs of the employees of the department, and arrange for training, refresher training, and cross training.
- Ensure the proper image of the organization is being maintained by all team members with respect to grooming and uniform standards.
- Prepare all necessary forecasts; work closely with reservations, front office, and sales to maximize occupancy, rate and revenue. Keep all departments notified of any fluctuations in business levels, special guests, groups, etc.
- Review all reports generated by all sections of the department.
- Hold regular meetings with staff members in order to keep them properly informed and trained.
- Maintain the good communication with other departments to ensure maximum personalized guest service.
- Resolve guest problems quickly, efficiently, and courteously.
- Conduct property checks.
- Be responsible for the cleanliness of the office area.
- Attend regular department heads’ meetings and contribute ideas with regard to hotel operations in general.
- Assist staffs with any concerns they have regarding housing, payroll, and any other policy.
- Respond promptly and take a supervisory role in any hotel emergency or safety situations.

- At least Bachelor degree in any field
- At least 4 year experience in front office management of international hotels
- Strong result oriented, people management, and leadership skills
- Strong in inter-personality skill and outgoing, friendly
- Strong in English communication skills, and computer literate
- Strong analytical, problem solving skills, and execution of work

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