Front Office Manager

As a Front office manager, you will oversee the Front Office team which is the main connection between guest and various department of Onsen Quang Hanh. You are responsible for making strong impression on guests; ensuring all company or enquiries of guest will be addressed; coordinate with internal teams to deliver excellent customer service and achieve the best outcome

I. Responsibility
1. Build up and maintain Front office goal
• Cordiate with related department to build up/ set up department objective in accordance with business goals of Onsen Quang Hanh
• Set specific goals, plan, working procedures/schedules, policies to prioritize, organize and accomplish duties of Front Office department

2. Manage daily operation and deliver outstanding customer experience
• Manages day-to-day operations, ensuring the quality, service standards aim to deliver outstanding customer experience
• Monitor and direct the team; and coordiate with related department to handle complaints, settling disputes, and resolving grievances and conflicts
• Ensure team members have in-depth knowlegde of products/ services, pricing and policies, payment process, booking & deposit policies of Onsen Quang Hanh
• Manage and ensure team members comply with security, fire regulations and all health and safety policies
• Observe service behaviors of team member and provide positive feedback & coaching in individual
• Serving as a role modle, encourage and build mutual trust, respect, cooperation among team members

3. Up-selling
Assist Sales and Marketing into up selling to increase sales revenue

4. People development
• Making plan for training and coaching activities
• Support HR team into recruitment & selection the team member, training, coaching, mentoring
• Has plan to build your successor

5. Budgeting
• Prepare annual budget for Front offcie function and cost control

6. Other task as BOD’s assignment

II. Requirement
1. Education
Bachelor’s degree in Hotel & Restaurant management, Hospitality, Business Administration or related major

2. Skill
• Fluent in English (speaking, listening, writing, reading)
• Excellent leadership, communication and problem solving skills
• Excellent negotiation, presentation and customer relation skills
• Result driven, customer oriented

3.Experience
• Has 3 -5 years of playing a role as FOM in hotel, resort…

- Thưởng tháng 13,14 và các khoản hỗ trợ từ SunWorld

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp