Front Office Manager (Based In Phu Quoc)

Plan and execute tasks at Front Office Department.
Assign tasks for supervisors and staff.
Check bookings in the system to ensure correct and update information such as promotion scheme, peak season, etc.
Frequently check appearance, manner and attitude of staff.
Check, supervise, and assess the working sufficiency of staff.
Plan preparation activities for VIP Guests and ensure all the tasks are perfectly conducted and followed up.
Support Guest Relation Officer staff in welcoming, serving and seeing off VIP guests, ensure the best services are offered.
Support Guest Service Agents receiving Group guests, loyalty guests and long-term guests, ensure guests’ satisfaction.
Support staff to deal with difficult requests and complaints that staff could not handle.
Coordinate with related departments to meet all guests’ requests and handle all complaints in time to keep guests happy.
Record complaints that require careful handling and suitable dealing methods to guide staff for the same cases in the future.
Make plans to recruit staff and coordinate with related departments for the implementation, ensuring sufficient number of staff for the operations.
Directly involve into processes of interviewing, selecting and negotiating benefit packages for new staff.
Make plans and implement training courses to improve staff’s knowledge and skills. · Ensure the training quality and sufficiency. · Assign staff to guide and train for new staff.
Frequently check Logbook to ensure all tasks are properly followed up.
Establish necessary Forms for the operations of Front Office Department. · Support to implement Marketing activities of the Hotel.

Requirements
University Degree in Tourism or vocational school certificate in which department
Professional training certificates in which department services
Hospitality industry experience (2+ years preferred)
Preferable from 2 years in relevant positions in an international hotel
Good knowledge about hotel facilities
Skills
Management & leadership skills
Training and coaching skills (take out if don’t need)
Good planning and organizational skills
Good time management skills
Good cross-cultural communication skills
Outlook expresses, emails, internet searching (this skill applied for staff working in FO, office staff or supervisor)
Fluent speaking, good writing, clear hearing and good reading in English

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