Front Office Agent (Receptionist)

Mức lương: Thỏa thuận

Đã hết hạn nộp hồ sơ - 90 lượt xem

Ngày cập nhật: 20/10/2019

Thông Tin Tuyển Dụng

Hình thức làm việc: Toàn thời gian

Chức vụ: Nhân viên

Ngành nghề: Dịch vụ khách hàng, Hàng không, Khách sạn/Nhà hàng

Giới tính:Không yêu cầu

Bằng cấp:Chưa cập nhật

Làm việc tại:Hồ Chí Minh


Mô tả công việc

Basic Functions:

To ensure the guests are 100% satisfied. Front desk agent performs check-in/out function for hotel guests, including being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant with the utmost politeness, efficiency and friendliness.

Duties and Responsibilities:

• Arriving at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.
• Having a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, fitness center and etc.
• Developing a close and harmonious working relationship with housekeeping and all hotel departments.
• Attending training and meetings as required.
• Anticipating guest needs and handle guest inquiries in a helpful and attentive manner.
• Having a complete knowledge of hotel policies and procedures.
• Reporting health, safety, and security hazards to the assistant manager-front office, and/or manager on duty.
• Ensuring that front desk is clean and tidy at all times.
• Performing check-in, check-out and cashiering for hotel guests.
• Suggesting alternatives to meet customer needs in terms of product features and benefits.
• Offering information and services where appropriate.
• Thanking guests and inviting our guests to return.
• Monitoring daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
• Completing all shift duties as outlined on shift check list prior to the end of shift.
• Handling reservation calls after hours, ensuring guest needs are met, in a helpful efficient manner, input into the system as per procedure.
• Ensuring credit policy is adhered to at all times, any variance reported to the manager on duty immediately.
• Ensuring float is maintained at a constant level as issued by accounting department.
• Receiving, handling and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.
• Carrying out requests as directed by hotel management.

Yêu cầu ứng viên

• At least Bachelor degree in any field
• New graduate who taken internship in related field or at least 1 year experience in front office
• Good inter-personality skills and outgoing, friendly
• Strong in English communication skills

Career Advancements:
• Not inclusive; varies by experience and scope of previous positions Receptionist Supervisor

Quyền lợi được hưởng

- Social Insurance, Health Insurance
- Service charge, wedding, birthday, Tet holiday, bonus payments
- Monthly team building events

Cách thức ứng tuyển

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp

Giới thiệu về công ty

CHARM SUITE SAIGON
CHARM SUITE SAIGON
We are a mid-sized foreign owned 4 Star Hotel with international management. Our 67 rooms are spacious designed and luxuriously furnished; elegant serviced apartments combine the comforts of home with the convenience of hotel service. Open since 5 years, we are known in the travel community. Though the majority of ...Chi tiết
We are a mid-sized foreign owned 4 Star Hotel with international management. Our 67 rooms are spacious designed and luxuriously furnished; elegant serviced apartments combine the comforts of home with the convenience of hotel service. Open since 5 years, we are known in the travel community. Though the majority of our guest is Korean, we serve with charm and pleasure any other nationality. At Charm Suite Saigon, you will feel like home, with your own kitchenette, open space living area, spacious bathroom and comfortable bedroom. Travelers will find themselves relaxed in a tranquil environment. We accommodate as well long term guests. Ẩn chi tiết
Bạn đang xem tin việc làm Front Office Agent (Receptionist) trong ngành Dịch vụ khách hàng được tuyển dụng tại Hồ Chí Minh bởi CHARM SUITE SAIGON. CHARM SUITE SAIGON đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Front Office Agent (Receptionist) cách đây lúc 15/11/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.

CHARM SUITE SAIGON

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Front Office Agent (Receptionist)

Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ