Front Desk Supervisor

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Supervise front office operations during assigned shift including:
• Maintenance of guest information
• Maintenance of information about local events
• Compile occupancy statistics
• Supervise group bookings
• Assisting with complaints
• Supervise cashiering activities during shift including:
• Cash handling and banking procedure
• Dealing with irregular payments
• Instructing staff in credit policies and facilities
• Instructing staff in cash security procedures
• Carry out debtor control
• Prepare reports
• Supervise the cashiering system
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform any other duties which may be assigned by the management from time to time.

Required Skills –
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving and organizational abilities

Qualifications –
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience –
• 2 year experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

- starts with 14 days full paid a year
- Monthly award for employee of the month/ Manager of quarter
- Free Food & Beverage at employee cafeteria

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