Front Desk Officer

THE ROLE

The Front Desk Officer is the first point of contact for customers and guests visiting or calling the University. The position is responsible for managing mail services including but not limited to collection, processing, transmission and delivery of all business mail within Hanoi campus and between Saigon South campus with Hanoi. The role involves data entry of all customer related enquiries received via telephone, walk-in and/or events.

KEY RESPONSIBILITIES

Provide high quality of customer service to staff, visitors and guests at all times;
Direct customers to the appropriate person as well as support the student recruitment team by answering queries from new/current students, prospects and parents regarding University programs and courses, the selection processes, as well as the key marketing messages associated with each program offered and service provided at RMIT Vietnam;
Assist in monitoring customer services including volume of calls, nature of enquiries and referral services to provide input on how to improve customer service;
Record and process all data forms, and data enquiry notes into the Customer Relationship Management System(s);
Participate in any events that require data collection process.
Collect all incoming business mails (including internal, external mails and faxes) from external stakeholders or Mail Arrangers at each Department and ensure efficient and accurate data recording;
Prepare periodic reports on the Mail Management Services
Monitoring Mail Storage for Hanoi campus and ensure proper filling system for all undeliverable mails within specified timeframes;
Maintain the filing system, stationery and office equipment of the Mail Management Services;

KEY SELECTION CRITERIA

A Bachelor’s degree in a relevant field.
Familiar with front desk activities in a corporate or educational environment.
Demonstrated organisational and administrative skills.
Well-developed interpersonal skills, including cross cultural communication and business writing skills.
Ability to communicate effectively in English, both written and oral
Demonstrated knowledge and experience in using computer software such as Microsoft Word, Excel and Power Point.
Demonstrated a high level of multi-tasking with meticulous attention to detail.
Demonstrated ability to service clients and provide client-centred solutions.

BENEFITS

Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
Attractive salary package with base salary starting from VND 13,400,000 VND gross per month
Meal allowance VND 680,000;
13th month Tet bonus
Private premium medical insurance
20 days annual leave, 10 days sick leave per annum
Education fee support for staff dependents after a qualifying period

ENGLISH PROFICIENCY REQUIREMENTS

If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard at a BULATS Intermediate level (BULATS score 60), equivalent to IELTS (General) 5.5. RMIT Vietnam will require you to complete a BULATS test to assess your level of English before an offer of employment can be made.

HOW TO APPLY

Click on the ‘Apply Now’ link. Applications close on 1 October 2018
https://careers.pageuppeople.com/469/vn/en/job/570676/front-desk-officer

- 13th month salary
- Premium healthcare plan for you and your family
- 20 days full paid leave annually

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