French Speaking Customer Support - IT Solution
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 191 lượt xem
Ngày cập nhật: 09/10/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, IT phần mềm, Biên/Phiên dịch
Mô tả công việc
Our Web Ticketing software product is chosen to be the solution provider of the top 3 greatest world sport tournament. The product quality, the customer satisfaction and our team’s professionalism make the difference. With the aim to deliver these highly visible projects, we are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset.
As a French/English Speaking Customer, you will:
- Analyze support and assistance request from our French and English speaking customer
- Research, diagnose, record, and analyze Customer issues with accurate solutions.
- Have high speed Interactions with Vietnam’s Level 3 - Support (Development Team)
- Have high speed Interactions with Level 1 Support in Switzerland, Spain and France
- Respond to Customer Assistance Request in writing. Help your colleagues for translations
- Work closely with Customer Success Managers to maintain customer satisfaction
As a French/English Speaking Customer, you will:
- Analyze support and assistance request from our French and English speaking customer
- Research, diagnose, record, and analyze Customer issues with accurate solutions.
- Have high speed Interactions with Vietnam’s Level 3 - Support (Development Team)
- Have high speed Interactions with Level 1 Support in Switzerland, Spain and France
- Respond to Customer Assistance Request in writing. Help your colleagues for translations
- Work closely with Customer Success Managers to maintain customer satisfaction
Yêu cầu ứng viên
- Bachelor’s Level in Computer Science, Telecommunication or related field
- Fluent French and comfortable English for day to day work in Customer support requests.
- To be extremely comfortable using and configuring software (Power user).
- Attention to detail, prioritization and organization skills, easy to talk to people.
- Experience handling customer support requests, troubleshooting, diagnosing bugs
- IT experience with Database / SQL Knowledge or Data analysis
- Fluent French and comfortable English for day to day work in Customer support requests.
- To be extremely comfortable using and configuring software (Power user).
- Attention to detail, prioritization and organization skills, easy to talk to people.
- Experience handling customer support requests, troubleshooting, diagnosing bugs
- IT experience with Database / SQL Knowledge or Data analysis
Quyền lợi được hưởng
- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

ELCA INFORMATION TECHNOLOGY (VIETNAM) LIMITED
Melody-2 Tower, N1 Dien Bien Phu, Ward 25, Binh Thanh District
Người liên hệ: Human Resources Department
Melody-2 Tower, N1 Dien Bien Phu, Ward 25, Binh Thanh District
Người liên hệ: Human Resources Department
With a team of more than 800 Consulting and IT experts, ELCA is Switzerland’s biggest independent IT company leading in the fields of IT Business Consulting, software engineering, system integration and application maintenance/hosting. ELCA is particularly active in the finance and insurance sectors, in health care, public services, the event ...Chi tiết
With a team of more than 800 Consulting and IT experts, ELCA is Switzerland’s biggest independent IT company leading in the fields of IT Business Consulting, software engineering, system integration and application maintenance/hosting. ELCA is particularly active in the finance and insurance sectors, in health care, public services, the event industry, retail and the transport sector. We have specific expertise in a number of core technologies (eg. Java and .Net) and while we are experts for standard products by our strategic partners, we are a leader in software engineering and tailor-made solutions. At ELCA, we strive for the highest quality and put our full energy into each challenge to literally "make it work". In order to keep our solutions at the cutting edge of technology, we foster relationships with internationally leading universities and are heavily involved in research and development. Today, the ELCA Group comprises ELCA Informatique SA and SecuTix SA with headquarters in Lausanne and branches in Bern, Geneva and Zurich, Paris, Madrid, London and Ho Chi Minh City in Vietnam (offshore development). ELCA Vietnam was established in 1998 and we are strongly expanding our workforce of already more than 220 engineers working exclusively for projects in Switzerland. Why You'll Love Working Here: - Very attractive package, 18 days of leaves, - Professional working environments with young and motivated teams - Extensive coaching and training - Projects using state-of-the-art technologies and Agile methodologies - CMMI ML 3 since 2007 - Flat hierarchies and cross-divisional collaboration - Comfortable workplace - Many travel opportunities to Switzerland For more information, please visit our website at: https://www.elca.vn or http://www.secutix.com Ẩn chi tiết
Bạn đang xem tin việc làm French Speaking Customer Support - IT Solution trong ngành được tuyển dụng tại bởi ELCA INFORMATION TECHNOLOGY (VIETNAM) LIMITED. ELCA INFORMATION TECHNOLOGY (VIETNAM) LIMITED đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin French Speaking Customer Support - IT Solution cách đây lúc 12/12/2018 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
ELCA INFORMATION TECHNOLOGY (VIETNAM) LIMITED
Địa chỉ: Melody-2 Tower, N1 Dien Bien Phu, Ward 25, Binh Thanh District
Quy mô: 100-499 nhân viên