French Sales Executive (Travel/tourism)

POSITION PURPOSE
The role is to provide sales growth to French speaking market and ensure excellent customer satisfaction. This role also provides support to Business Development Manager in winning new business and prepare the tariff when required

MAJOR TASKS
1/ Sales
• Respond to new business opportunities and enquiries in an accurate, appropriate, and timely manner
• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on the system
• Look after the new Agent travel request to secure the new business
• In conjunction with Operation to check French speaking guide language
• Work with Contracting and Operations team to get the best deal from the suppliers for the series trip and Group departure
• Measures: Revenue & Conversion rate
2/ Customer Service
• Provide timely and accurate information and excellent support to external customers (agents, suppliers, and clients) as well as internal customers
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
• Follow up after sales to ensure customer satisfaction
• Measures: NPS
3/ Marketing
• Support Marketing and Product teams to translate new tours/articles and
• Measures: Meeting deadlines

WHAT WE OFFER
• A competitive compensation package including salary, allowance, bonus and paid leave
• Personal Health Insurance
• Flexible working hours
• Career pathways & professional development
• Travel domestically & oversees as required by the business

Experience:
• Fresh graduates or 1-2 year working as French speaking sales
• Experience in sales & reservations
• Experience as French speaking sales in other DMCs is preferred

Qualifications:
• Minimum Bachelor Degree

Skill:
• Fluent in national local language and French
• Proficient with Microsoft Office applications
• Excellent understanding of data administration and management functions (collection, analysis, distribution etc.)
• Strong communication skills for internal & external purposes
• Goof sales skill
• Good communication and writing skills
• High standards of customer service
• Able to problem solve and make decisions consulting others as required
• Able to work under pressure and juggle multiple tasks

Knowledge:
• Understanding the Destination Management system
• Knowledge of French speaking market

Attributes:
• Humble - quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually.
• Smart - good judgment and intuition around the subtleties of group dynamics and the impact of your words and actions
• Flexible and able to work odd hours, with uncertainties/changing priorities and under pressure

- A competitive salary package with annual bonus
- Health Care and Personal Accident Insurance 24/24
- Working Hours: Monday to Friday 8:30am to 5.30pm

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