Freight Forwarding Supervisor

Department/Section: Operations
Location: Hanoi (1 position)
Reports To Title: Operations Manager

Key Responsibilities:

• Assists with communicating complex logistics' solutions to customers and sales teams to support the Business Development process.
• Assists with pricing assumptions, statements of work, proposals, and contracts to ensure proposals, reports, and project documents are clear, accurate, and appropriate.
• Works with Business Development to educate customers on strategic implications of logistics' decisions and options.
• Contributes to project debriefs to identify best practices, process improvements, and repeatable business models, assist with development of industry-specific solutions' tools, and archive those repeatable business solutions.
• Develops industry solutions' models expertise to ensure input accuracy and solution appropriateness and to evaluate model results for better responses to customers' requirements.
• Contributes to awareness of competitors' approaches for solution design and development to provide industry-specific information and train SCS groups on transportation solutions
• Analyze customers’ business requirements and identify value propositions of solution proposals for customers and company.
• Participate in the development of supply chains and transportation solutions to customers through data analytics, utilization of optimization tools and presentation of solution outputs (e.g., maps, charts, graphics, activity reports for costing, etc.) and recommendations to customers.
• Assists with customer solutions' project designs and development to ensure customer input is included, review plans with customer, and verify customer projects have necessary management approvals for proposed methods and costs.
• Assists with developing data calculations and cost model design criteria to create and execute solutions' cost model inputs.
• Interprets cost model output and recommends adjustments to model output to ensure alignment with customer business requirements and company capabilities and business goals.
• Works with departments' staff (e.g., BD and Operations managers, Finance and Accounting, etc.) to develop pricing strategies and target price points needed for winning business and meeting financial goals.

Work Experience / Education:
• 4-5 years of experience in equivalent positions
• Has some experience working in a freight forwarding environment is preffered.
• Demonstrates a detailed understanding of processes, procedures, and technology for intermodal transportation
• Excellent analytical and problem-solving skills
• Able to use basic software to develop and review reports to ensure accuracy, completeness and identifies issues with report generation (e.g., missing variables, incorrect data, etc.)
• Good interpersonal and communication skills in order to work across functions with teams in both Vietnam and overseas
• Degree in Logistics, Supply Chain Management, Business Administration, Economics, Foreign Trade or relevant fields
Must understand basic English

Compensation & Benefits:
• Dynamic working environment with competitive remuneration.
• Attractive incentive system including annual salary review, year-end bonus and stock options based on individual and company’s performance.
• Premium health care
• Social insurance, health insurance, unemployment insurance
• Other benefits such as annual health check-up, family days, year-end party and many training opportunities.

- Attractive incentive system including annual salary review, year-end bonus and stock options
- Social insurance, health insurance, unemployment insurance
- Dynamic working environment with competitive remuneration

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