Food & Beverage Manager

DIRECTLY REPORTS TO: Director of Food & Beverage / Executive Assistant Manager / Hotel Manager/ Resident Manager/ General Manager
FUNCTION: Food & Beverage
DEPARTMENT: Food & Beverage Admin

KEY RESPONSIBILITIES
* Job Summary – (Role Summary)
• Manage the food and beverage operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals.
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
• IHG’s Core purpose is to create Great Hotels Guest Love. Key to meeting this purpose is creating a balanced approach toward our Guests, People, Owners, and Partners. You will promote desired work culture around the Great Hotels Guest Love Steering Wheel. The Great Hotels Guest Love Steering Wheel is based on four quadrants: Our People, Guest Experience, Responsible Business and Financial Returns. Our Winning Ways are Core values of IHG, these behaviors will help you to create this culture. They are: Do the right thing, Show we care, Aim higher, Celebrate difference, and Work better together. This is how we act and behave with our guests and each other within IHG.

* Essential Duties and Responsibilities – (Key Activities of the role)
• Supervises the functioning of all Food and Beverage employees, facilities, sales and costs, to ensure maximum departmental profit is achieved In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outage, Bomb Threat, Cyclone Warnings, etc
• Fully conversant with all hotel emergency procedures
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• Ensures departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
• Updates Great Hotels Guest Love departmental Wheel in conjunction with departmental team, to be aligned with overall hotel Great Hotels Guest Love Steering Wheel. Communicates to team the actions to take on the Great Hotels Guests Love Wheel.
• Delivers on the IHG Commitment of Room to Be Yourself
• Controls and analyses, on an on-going basis, in order to optimize the following:
o Quality levels of product and service
o Guest satisfaction
o Merchandising and marketing
o Operating costs
o Sanitation and cleanliness (hygiene)
• Coordinates and supervises the preparation, presentation and service of food products to ensure the highest quality at all times
• Establishes and maintains effective employee relations
• Supervises an coordinates pricing and preparation of menus, beverage and wine lists by taking into consideration such factors as:
o Local requirements
o Market needs
o Competition
o Trends
o Recipes
o Potential costs
o Availability of Food and Beverage products
o Merchandising and promotions.
• Coordinates with the Finance Manager to determine the minimum and maximum Food and Beverage par stocks. Approves all wine purchases and other Food and Beverage items in accordance with InterContinental Hotel Group quality and quantity standards
• Conducts weekly Food and Beverage meetings relating to, but not limited to, the following:
o Overall Food and Beverage financial results and profitability
o Projected business
o Operations results and problems
o Changes in procedures
o New management policies
o Quality improvement
o Sales improvement
o Productivity improvement
• Attends all other meetings as required by the administrative calendar
• Keeps and up-to-date standard recipe file for all Food and Beverage items to include:
o Sales history
o Sales mix
o Actual costs
o Potential costs
o Par stock
o Production time
• Implements a daily, weekly and monthly checklist for all Food and Beverage departments. Ensures proper follow-up to attain maximum quality and efficiency
• Keeps aware of trends, systems, practices and equipment in Food and Beverage preparation and service in the hotel and restaurant field through trade literature and actual visits
• Interacts with individuals outside the hotel including, but not limited to, clients, suppliers, government officials, competitors and other members of the local community
• Works with Human Resources on manpower planning and management needs
• Works with Director of Finance in the preparation and management of the Department’s budget

1. REQUIRED QUALIFICATIONS
* Required Skills:
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Good writing skills
• Leadership Skills

* Qualifications:
• Bachelor’s Degree or Diploma in Hotel Management, Food & Beverage, or related field.

* Experience:
• 4 years related experience, including supervisory experience, or an equivalent combination of education and experience

2. ACCOUNTABILITY
* Number of employees supervised:
Direct: Restaurant Manager/ Bar Manager/ Room Service Manager/ Banquet Service Manager

* Annual Operating Profit/Payroll Budget:
• Department Budget and Headcounts

* Key Metrics:
• Departments Budget
• Food Cost
• Employee Satisfaction Survey

* Decision Making Responsibilities (Decision Rights):
• Department Budget

3. KEY RELATIONSHIPS
* Key Internal Relationships:
• Hotel Executive Committee Members and Corporate Employees

* Key External Relationships:
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

4. WHAT WE CAN OFFER
• A competitive salary upon qualification and experience
• 15 days full paid leave per year
• Social contribution by law and Aon personal accident insurance
• Opportunity to develop yourself within IHG

- A competitive salary upon qualification and experience
- 15 days full paid leave per year
- Opportunity to develop yourself within IHG

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