Floor Supervisor

MAINTAIN THE CLEANLINESS AND QUALITY OF GUESTROOMS
• Allocation of rooms for cleaning and supervision of room cleaning process
• Room checking to ensure brand cleanliness and appearance meet room standards including amenities/collateral
• Liaison with coordinators and Front Office for the release of rooms
• Checking the functional operation of each room, liaison with Engineering and IT to rectify issues

PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS’ EXPECTATIONS
• Leading a housekeeping shift to personalize the in-room guest service whenever possible
• Check on the preparation of VIP and LCAH rooms and amenities
• Induct and train the Housekeeping team to focus on welcome and communication when guests are on floors / in rooms

SUPERVISION OF THE HOUSEKEEPING TEAM
• Induction and training of room attendants in technical skills and process as outlined in the Keys to Success manuals
• Manage team within guidelines provided in the employee handbook
• Oversee the provision of room supplies, cleaning equipment, linen, and chemicals
• Coach room attendants to constantly improve or maintain performance, give guidance where performance is below expectations

Knowledge and Experience
• Minimum 2 years in housekeeping position, minimum 1 year as Supervisor
• Housekeeping/Supervisory experience in similar level of hotel.
• English: good writing and communication skills

Competencies
• Technical skills for Housekeeping/Laundry
• Supervisory and leadership skills – collaborative, enabling, and entrepreneurial
• Interpersonal skills well developed with guests, employees, management
• Use/knowledge of PMS e.g., Opera, FOLS
• Able to solve problem/make decision within scope
• Attention to detail especially cleanliness, room presentation
• Able to work independently, reliable, self-directed
• Self-motivated and energetic

- The wage agreements in interview.
- Able to work in an active and professional working environment.
- Insurance and Paid-leaves as required by Labor Law.

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