Floor Manager - Dry Food & Fresh Food - MM Mega Market Thanh Xuân Hà Nội (Nso)

MISSION STATEMENT

Help MM Mega Market to achieve profitable growth by ensuring that ordering and stock file maintenance, hygiene standards, product quality, availability and department presentation is in aligned with company standards. Ensure that this growth is sustainable by developing department managers and staff through training and on the job coaching.

ROLE

The FM’s activities, which lead to the achievement of objectives, have three main objectives:

· Maintain/grow loyalty of targeted customers for own division/departments.

· Maintain and improve on sales budget, cost control, margin for all categories particularly food.

· The improvement of the staff’s skills and the communication in the store.

Achieve store targets for sales, profit, shrinkage, availability and stock control by implementing the highest standards of daily basic management.

Execute HO strategies relating to fresh food. Act as an information bridge between HO, store, customer and suppliers.

Together with Store Sales Force, develop and implement action plans to tailor specific solutions for target customer groups; thereby increasing their customer loyalty and wallet share.

Develop staff skills by on the job coaching and implement succession planning within your departments.

KEY RESULT AREAS

Key Accountabilities:

- Fresh department performance with regards to commercial KPI results; HACCP implementation; promotion execution and stock availability.

- Ensure the whole store operation and management standard when acting duty manager.

Key responsibilities

Ensure that the highest levels of operational standards are achieved

· Continuously check departments throughout the day and spot check availability, quality, pricing, promotion implementation and customer service.

· Be aware of top 10 selling articles and constantly check availability and quality.

· Execute instructions from H.O. timely.

v Work closely with Quality FM but ultimately take responsibility for implementing HACCP within responsible departments.

· Fully implement SOP relating to quality and hygiene.

· Spot check quality of product and packaging

· Work frequent early shifts to spot check the quality of delivery from super fresh suppliers

· Ensure that FIFO rules are followed

· Check quality of DC delivery and provide frequent feedback to SCM and H.O. Quality Management

· Ensure that there is a cleaning plan in place and it is being executed according to schedule

Range Availability and local customer needs:

· Spot check assortment to ensure that all articles open to order are available upon the shelf

· Work with regional local demand coordinator and Sales Force to ensure that the local assortment reflects the different seasons and is in line with customer needs.

Stock & Order

· Monitor ordering process of Fresh DS in order to maximize sales opportunities & minimize problem stock.

· Analyze shrinkage and understand main causes. Develop and implement action plan to improve shrinkage controls.

· Train and coach DS to help them improve their ordering ability and stock file accuracy.

Inventory process is respected:

· Ensure proper implementation of daily, weekly & monthly inventory according to the SOP

· Spot check the counting process to guarantee the accuracy of the result

· With regards to super fresh departments, lead a weekly meeting to discuss weekly margin result and develop action plan to improve areas of weakness in super fresh departments.

To assist in Stock takes

Ensuring that Line Managers meeting the P.I deadlines set by Head Office
Processing the counts
Playing a key role in the annual stock take by assisting the Line Manager in the presentation e.g.
- Numbering bays

- Organizing equipment from other stores

- Planning the times of counting

- Choosing the most suitable staff to be part of the counting tem

- Group staff together as appropriate e.g. NF staff to count NF, etc

- Liaising with the Company Audits as necessary

- Collating and downloading information to give an initial result

- Helping with investigations and re-punching after the original count

Correct administration is completed:

· Ensure that all Ultra fresh daily price changes are entered into GMS prior to the store opening

· Ensure that the DS daily check the stock correction list against the original stock correction form

· Ensure that the DS daily check the goods receiving list against the original documents

· Control the use of fresh packaging and ensure that the correct packaging is used for the correct products.

Key Customer Development:

· Know top 10 customers for your departments and check weekly the development of your DS top 10 customers for their departments.

· Communicate daily with Store Sales Force team and ensure customer requirements and new customer developments are communicated to HDs.

· Instigate and lead the weekly fresh meeting between the fresh food department and the Sales Force Department. Ensure that new products are introduced to Sales Force and problems discussed are followed-up and a satisfactory solution found.

Market Knowledge

· Coordinate DS to carry out price checks in accordance with the PCS process. Spot check their work to ensure that the information is accurate. Cooperate with Store Assistant to ensure that the PCS information provided to HO is timely and accurate

· Work with DS to monitor the sales and stock situation of articles within the PCS basket.

· Understand market trends and keep OM updated with regards to changing information and important issue

Manage his area with the following routines:

Daily:

· Check together with his DS the cleanliness, tidiness, presentation, freshness, quality, rail card, 0 stock especially MM, planogram, trolley with remaining articles, etc, to sum up check result for daily activities of department.

· check turnover especially MM sales, stock level, lists of 0 stocks, 1/2 stocks, minus stocks, daily inventories (10 items per department), articles change, price correction, stock correction, situation of good receiving, ordering, price deviations.

· Office routine: mails, customer complaints, meetings, discussions, etc.

Weekly

Prepare the next MM presentation & ordering with the head of department.
Checking and approving department working schedules.
Update special reports (old stock, articles status one without stock, etc.)
Monthly

Checking and approving monthly inventory list of (fresh food) departments.
Meeting with his head of department for a general overview of TO, shrinkage, FTE (full time employee), rotation, customer’s information with the FM of the CC, general
Yearly

Prepare execution of the yearly inventory.
Evaluation of the performance of Department Supervisor in his/her responsibility area.
WORKING RELATIONSHIPS

Internal

- Store General Manager

- Category Managers

- Other Floor Managers

- DS, ADS and Staff

External

- Customers

- Suppliers

1. Skills

Bachelor degree or equivalent qualifications, preferably in Business, Economic or related discipline. (Must have)
Organised and able to follow detailed working procedures
In depth knowledge of MM Mega Market’s working processes and procedures
Overall apprehension of the store, assortment structure, processes, systems and procedures
Loyalty and commitment to follow company procedures
Very good product knowledge as well as process knowledge of proper ordering and stock keeping
Very good analytical ability and good planning and organizational skill
Strong organisational ability
Training and coaching skills
Communication skills in both English and Vietnamese
Time Management
Creativity and willing to learn. Self Disciplined with ability to work under stress
Strong focus on customer needs
Accountable, take initiatives and can work under pressure.
Traveling if needed.
2. Experience

3 years working in management in both a sales environment and an environment where frequent contact to government bureaus whose job is to supervise the activity of retailers and wholesalers was required.

3. Seniority, age

Presence and stature to act as the policeman within the store
Presence and stature to act as the store ambassador when dealing with customers and suppliers
Mature and sophisticated so as to be able to understand and be comfortable working within complicated business, government and social networks
4. Personal type

· Customer oriented

· Assertive

· Confident

· Flexible

· Well organized

· Calm

· Problem solvers

· Result oriented

5. Leadership style

· Detailed working style

· Role model within the store

6. Cultural competence

· Strong ability to work with people from different cultures and back grounds

· Ability to work simultaneously within a multi national organization and an external environment where a traditional style of local management is required.

7. Team fit

Natural leader possessing a clear and logical method of reasoning
Supportive to other team members with the willingness to develop and coach others

- Laptop, 13th Payment

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