Fieldwork Management Team Lead (Store Observation, Trade Dimension Projects)

ABOUT THIS JOB
This role is accountable for managing a team of Auditors and Sr. Auditors to achieve better data collection and data quality. This involves exception handling, the anticipation of the reasons for such exceptions, and providing real-time solutions.
This role is responsible for data acquisition compliance and quality through remote monitoring, control and management of field team through digital tools providing real-time solutions based on data intelligence.


RESPONSIBILITIES

Manage and develop Field Auditors virtually and provide basic technical support and guarantee the timely development of the activities of the field audit process
Interpret information from multiple sources – alerts, QMS, PSRO and correlate data from CT to QMS reports
Use mapping functions, review alerts, chat online, review dashboards and guide teams in the field to improve their data collection
Responsible for providing inputs to upgrade the system and make recommendations for a better quality of alerts
Share learnings with other team members during important team meetings
Proactively identify market/store trends
Ensure the number of alerts for auditors remain under the defined threshold
Identify training needs for continuous improvement in understanding process
Share important instructions and ensure compliance
Lead monthly virtual meetings
Recruit and screen Auditor job openings
Remotely manage and develop Field Auditors and provide basic tech support
Interpret information from multiple sources – alerts, QMS (Quality measurement system),
PSRO (Planning, Scheduling router optimization) and correlate data from QCT (Quality control tower) to QMS reports
The role is accountable for remote managing of field auditors for data collection and data quality. This involves exception handling, the anticipation of the reasons for such exceptions and providing real-time solutions based on intelligence, using mapping functions, review alerts, chat online, review dashboards & guide teams on the ground to improve their data collection
Responsible for providing inputs to upgrade the system & make recommendations for a better quality of alerts
Offers assistance to others on the team in a positive manner and display leadership and team player capabilities to create solutions to everyday challenges for the data acquisition.
Build engagement and motivation among auditor teams.
Shares learnings with other team members during important team meetings
Proactively identify market/store trends
Responsible for team KPIs compliance. Ensure the number of alerts for auditors remain under the defined threshold
Identify training needs for continuous improvement in understanding process
Effectively communicate in both virtual and face to face interaction and meetings
Follow up field visit queries aligning to Field team and reporting
Checking the audit data for the correctness of the entered statuses of outlets and received data, prices, revenues.
Viewing reports, indicators, and monitoring to control the flow of production
Train and certify Sr. Auditors

A LITTLE BIT ABOUT YOU
You're ambitious about multi-tasks and managing a team of fieldwork under, would like to sharpen your Leadership skills & Human management
You’re tech-savvy and just as comfortable behind a computer screen as you are in front of colleagues.
You’re not afraid to dive into new projects. Ambition brought you this far and you’re ready to follow your career towards what’s next.

REQUIREMENTS
College degree preferred (depending on the market minimum years of experience may be stated)
People Management: Ability to manage and develop remote teams.
Effective Communication: Adopt a troubleshooting approach including probing & listening; anticipating and providing solutions to auditors in the field

* Role Requirements in details:
● College degrees with at least 3 years experienced in managing a Fieldwork/ Field sales team is preferable
● Proficiency in English is required
● Ability to manage and develop a team virtually
● Strong analytical skills
● Effective communication with troubleshooting approach including probing and listening, anticipating and providing solutions to
● Ability to use appropriate interpersonal styles and methods to coach and guide Auditors toward a better quality of data capture
● Professional maturity in relation to others and to work, which enables effectiveness while dealing with pressures and difficulties of a dynamic work environment
● Ability to come to an understanding of a situation, task, problem, opportunity
● Proficiency in collaboration tools (Google, MS Office, Skype, Chat s/w)
● Manage & report field budgeting & costing (advanceT&E+ Dealer Fee, reporting and balancing)
● Monitoring progress report Adhoc project & following up to complete
● Provide auditor's performance report and improvement action plan, then tracking and monitoring

- Premium healthcare plan
- Global training opportunities
- Company provided

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