Fieldwork Management Lead (Store Observation, Trade Dimension Projects)

JOB PURPOSE:

This role is accountable for managing a team of Auditors and Sr. Auditors of SEFF (Sales Effectiveness) projects to achieve better data collection and data quality. This involves exception handling, anticipation of the reasons for such exceptions, and providing real-time solutions.

This role is responsible for data acquisition compliance and quality through remote monitoring, control and management of field teams through digital tools providing real-time solutions based on data intelligence.

JOB RESPONSIBILITIES:

1. QCT & KPI Management
● Interpret information from multiple sources – alerts, QMS (Quality measurement system), PSRO (Planning, Scheduling router optimization) and correlate data from QCT (Quality control tower) to QMS reports
● Use mapping functions, review alerts, chat online, review dashboards and guide teams in the field to improve their data collection
● Responsible for team KPI's compliance. Ensure the number of alerts for auditors remain under the defined threshold
● Responsible for providing inputs to upgrade the system and make recommendations for a better quality of alerts
● Checking the audit data for the correctness of the entered statuses of outlets and received data, prices, revenues, etc.
● Viewing reports, indicators, and monitoring to control the flow of production

2. People Development & Management
● Remotely manage and develop Field Auditors and provide basic tech support and guarantee the timely development of the activities of the field audit process
● Share learnings with other team members during important team meetings
● Identify training needs for continuous improvement in understanding process
● Share important instructions and ensure compliance
● Offer assistance to others on the team in a positive manner and display leadership and team player capabilities to create solutions to everyday challenges for the data acquisition. Build engagement and motivation among auditor teams.
● Effectively communicate in both virtual and face to face interaction and meetings

3. Others
● Proactively identify market/ store trends
● Recruit and screen Auditor job openings where needed
● Follow up field visit queries aligning to Field team and reporting

KEY REQUIREMENTS:

1. College degree preferred
2. People Management: Ability to manage and develop remote teams.
3. Effective Communication: Adopt a troubleshooting approach including probing & listening; anticipating and providing solutions to auditors in the field

Our role Requirements in Detail:
● A College degree
● Proficiency in English is required
● Ability to manage and develop a team virtually
● Strong analytical skills
● Effective communication with troubleshooting approach
● Ability to use appropriate interpersonal styles and methods to coach and guide Auditors toward a better quality of data capture
● Professional maturity in relation to others and to work, which enables effectiveness while dealing with pressures and difficulties of a dynamic work environment
● Ability to come to an understanding of a situation, task, problem, opportunity
● Proficiency in collaboration tools (Google, MS Office, Skype, Chat s/w)
● Manage & report field budgeting & costing (advance T&E+ Dealer Fee, reporting and balancing)
● Monitoring progress report ad-hoc project & following up to complete
● Provide auditor's performance report and improvement action plan, then tracking and monitoring

- Premium healthcare plan
- Global training opportunities
- Company provided

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