Field Verification Manager

Objective:
Field Verification Manager is responsible to manage Field Verification Team leaders & Officers working in provinces/cities, 3rd parties and control daily tasks to comply with process of Field verification and general process of Operations Division. He/she will report to Head of Operation.

Key responsibilities:
Manage all activities related to the operation of Field Verification Department.
Manage and supervise 3rd parties.
Represent the Field Verification Department to attend operations meeting
Supervise and control the quality of applications verified.
Manage a team of field verification team leaders & officers making visits to home address and company address of loan applicants for verification before the loan is granted.
Supervise the distribution of daily tasks to team members, monitor daily operations to comply with set working process, and also supervise staff’s KPIs to maximize staff’s performance and efficiency.
Build and maintain a strong field team by developing competent individuals in team.
Develop and enforce sound policies and procedures for the growth of the team and organization.
Supervise and recommend the development of headcount of Field Verification Department.
Prevent credit fraud, report any suspicious findings and proactively suggest measures to decrease risk.
Ensure all requirements operated in accordance with the bank’s policies, regulations, procedures and guidelines.
Make periodical quality reports of all Field Teams to Operations Manager.
Participate in projects relating to system innovation.

Salary: Negotiable

Background
BA. Degree or higher majored in Finance Banking.
At least 5 years of experience in Investigation/Field Verification or related fields in Consumer Finance.
At least 3 years of experience in team management of more than 10 staff
Good knowledge of Vietnam territories.

Skills
Good team management skills
Good knowledge and experience of credit procedures and verification in consumer finance
Problem solving skill, Critical thinking, reporting skill, training skill.
Ability to do multi-tasks and work with deadlines
Proficient in Vietnamese and English both verbal and writing.

- Competitive salary and attractive benefits packages.
- Health Insurance
- Professional environment with foreigners.

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