Field Service Engineer

The Field Service Engineer provides timely and proper technical service support to Rieckermann Vietnam customers. This includes installations, reinstallations and preventive maintenance for conventional machines, preferably digital printing devices.

* PRIMARY
1. Technical Service
Provide installation, maintenance and repair of industrial equipment and solutions for customers.
 Installation of MECHANICAL and ELECTIRCAL machinery (preferred: digital printing machines and devices) and plant components according to plans and engineering drawings.
 Preventive maintenance
 Perform emergency service at the customer’s site, if needed
 Troubleshoot via phone, email or in person
 Email communication with machine manufactures for troubleshooting support and technical clarifications
 Attend meetings with regards to installations, service matters, technical solutions and administrative matters of the company
 Cooperate and coordinate with team members and other departments, in order to offer solutions that fulfill the customer’s needs
2. Reporting
Ensure accurate reporting concerning operations and services
 Provide customer with service/installation reports
 Submit service reports and job cards/time sheets to manager
 Gather and report information at customer site regarding process and quality concerns, to create new business opportunities
3. Spare Parts
Recommend spare parts to customers
 Provide information and help customer to upgrade/retrofit their machine (spare parts recommendation)
 Cost-conscious and sensitive handling of spare parts and work equipment
4. Customer Relationship
Develop, establish and maintain long-term, positive relationships with customers
 Train customer to operate/maintain machine
 Provide excellent service to customers by giving undivided attention and focus on meeting their needs
 Anticipate questions, concerns and future issues and provide solutions, which will consistently result in repeated business, word of mouth referrals and increased quality of service providing
 Find solutions to customer problems and complaints to maximize satisfaction
* SECONDARY
 To assist on ad hoc tasks or projects as required by the management.
 Willing to work extra hours to complete tasks and fulfilling customer’s needs.
 Ability to be available and on-call 24 hours per day.

 Over 2 years of experience in mechanical, electrical engineering and digital printing devices.
 Excellent interpersonal and communication skills.
 Goal-oriented, dynamic and high sense of responsibility.
 Able to work well under pressure.
 Able to work self-reliantly.
 Team and disciplined working spirits.
 Professional appearance and demeanor.
 Effective planning, analytical and implementation skills.
 Proficiency in MS Office & Technical Applications
 Efficient written and verbal English skills.
 Readiness to travel frequently and on short notice.

- Competitive salary
- Health insurance package
- 18 days of annual leave

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