Export Customer Service & Documentation

- Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation and Invoicing.
- Coordinate with customers and colleagues to fulfill the job.
- Coordinate with airlines/ carriers/ worldwide agents to handle shipments.
- Solving all the matters/ problems related to operation jobs.
- Communicate with Sales/ Operation team to ensure proper flow of information regarding booking prospects and rate approvals.
- Handle customer enquiries, quotations and overseas agent correspondence and offering solutions
- Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.
- Ensure customer satisfaction and feedback to customers in professional manner.
- Prepare reports, update system timely and accurately.
- Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships with customers and agents.
- Other tasks as assigned by Head of Department.

- University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable).
- At least 6 months or more of experience in same position in logistics/forwarding field
- Good command of English/Vietnamese (both in oral & written communication).
- Good at Microsoft Office Applications.
- Being careful, customer-oriented & achievement-driven attitude.
- Ability to work well under pressure and good problem solving skill.
- Others: High responsibility, good teamwork.

- Working in friendly, dynamic & professional environment.
- Promotion opportunity if long-term commitment.
- Competitive salary, Sales commission.
- Salary review: at least 1 time/year, minimum 5%.
- Bonuses at certain public holiday and year-end (13th month salary and performance bonus).
- Premium health insurance for employee.
- Monthly/ yearly Vacation organized by company.
- Other benefits as per labor law and company policy.

ỨNG TUYỂN NGAY TỊA Timviec24h