Executive Houskeeper

Oversees and assists in the preparation and updates of the Housekeeping Departmental Operations Manual.
Ensures the use new technology and equipment is explored and implemented wherever appropriate.
Ensures Housekeeping service standards are in accordance with the Operations Manual.
Ensures all Housekeeping and Laundry associates deliver the brand promise and provide exceptional guest service at all times.
Ensures all Housekeeping and Laundry associates also provide excellent service to internal customers in other departments as appropriate.
Ensures that all Housekeeping and Laundry associates are aware of current promotions, policies and other important information.
Ensures that all Housekeeping and Laundry associates are familiar with the hotel’s products and services.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Ensures Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
Ensures the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.
Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.
Be responsible for hotel flower arrangements.
Communicates with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.
Oversees the cleanliness of guest rooms and public areas.
Oversees the cleanliness of public and back-of-the house areas.
Oversees the recruitment and selection of all Housekeeping and Laundry associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting associates.
Oversees the punctuality and appearance of all Housekeeping and Laundry associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Plans and implements effective learning programmes for all Housekeeping associates in coordination with the Learning Manager and Departmental Trainers.
Develops the skills and effectiveness of all Housekeeping associates through the appropriate learning, coaching, and/or mentoring.

Familiar with the policy and procedure of Housekeeping
Familiar with each kind of room type and hotel service facilities.
Familiar with each kind of service type in Housekeeping department and daily activities arrangement.
Minimum Diploma holder (hotel school, university and/or equivalent) preferred.
Executive Housekeeper (minimum 3 years).

- Under Company's policy

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