Executive Housekeeper

Reports directly to/ Báo cáo cho : General Manager, Executive Assistant Manager

Job Scope
He/She is responsible to monitor the global Housekeeping and Laundry operation. He/She is further in charge of the training program of the different section under his/her supervision. He/She is responsible for the guest’s satisfaction in accordance with the Hotels philosophy. Achieve a high level of guest’s satisfaction, consistency and efficiency in service and politeness among the members of the staff.

PRIMARY RESPONSIBILITIES
• Ensure the departmental budgets are strictly adhered to.
• Be familiar with the Human Resources procedures.
• Attend meetings and briefings by department head as scheduled.
• Set up the norms and procedures of his department during pre-opening period according to the specifications of the hotel; ensure that these norms and procedures are followed through.
• Organize his manning as reflected on the Organization Chart.
• Control the hygiene and cleanliness of his work area, equipment and material.
• Make reports to the General Manager.
• Attend all training programs designed for him and all other managers.
• Control and apply strictly all safety and hygiene policy, regulation and procedures of the hotel.
• Participate in the periodical meeting with all managers.
• Optimize the work structures as operational standards.
• Emphasize the adherence to dress code and grooming policies of the hotel by staff.
• Check that tasks are accomplished accurately by the staff.
• Prepare the schedule of the staff.
• Transmit his knowledge to the staff to improve their performance and correct them if necessary.
• Prepare all the necessary documents for the day to day operation and assign the tasks to his subordinates.
• Handle and solve special requests and complaints.
• Supervise the work of his subordinates.
• Control the expenses of his department and maintain them as low as possible.
• Delegate tasks to his subordinates to prepare them for bigger responsibility.
• Control and ensure the follow up of the in-house controlling system on room assignments, rooms check in, check out in order to instruct his department.
• Check operational documents Housekeeping logbook, arrival and departure lists.
• Check the department expenses with the Chief Accounting.
• Organize periodical meetings for all HSK.
• Check the list of guestroom assignment for the next day.
• Consolidate the policy and procedures of his department and ensure their application.
• Update the job description of his department.
• Ensure that the statistics data concerning the daily operations of the HSK Office are correctly recorded.
• Recruit the staff.
• Handle disciplinary actions.
• Develop training and development plans for his staff; implement and evaluate these plans.
• Perform other duties as maybe assigned.
• Lost & found follow up
• Follow up “ On the job training”

* Work Experience:
- At least 5 years experience handling all Housekeeping functions; good relationship with FO, F&B, ACC, SEC, M&E and Human Resources.
- Preferably in the hospitality industry.
- Ability to work in a computer based, multi-task environment.
- Must be able to work independently with little supervision, as well as have the ability to consider, evaluate and make sound business decisions regarding financial related questions.
- Be aware of and follow up all hotels procedures, regulations.

* Education: International Hotel background/ College or University

- Attractive salary
- Insurance
- Professional working environment

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