Executive Housekeeper

DUTIES AND RESPONSIBILITIES
• The executive Housekeeper is responsible and accountable for maintaining the highest standard or room and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff. He/She must be fair and just in any staff disciplinary actions.

Administrative and Technical Responsibilities
• Delegate to and supervise all managerial staff within the department and assist then in preparing work schedules.
• Routinely inspect all Housekeeping areas with the room division manager and other supervisory personnel to ensure that the furnishings, facilities, and equipment are clean and in good repair
• Informs, using good communication skills, other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the room division manager.
• Spearhead, and enforce policies and procedures & rules and regulations based on Best Western Premier and Sonasea Phu Quoc Standards in order to achieve the highest levels of uniformity and guest services.
• Performs special duties as required by the RDM.
• Responsible for the cost effective rostering of all staff in the Housekeeping Department including rooms, public areas and laundry. (The main objective of the Housekeeper in rostering, is to keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Hotel and highest level of productivity.)
• Prepare weekly staffing schedules, monitoring staff attendance and assist in planning work schedules.
• Prepare various monthly reports as required by the room division manager.
• Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
• Prepare the annual capital and operating budgets for the Department in conjunction with the room division manager and ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the room division manager on a monthly basis.

Commercial Responsibilities

• To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the hotel.
• Through close supervision recommend improvements and changes to the operation of the Department, especially concerning creating better services standards, increasing revenue and reducing costs. Responsible to ensure that all stock/linen levels and usage are effectively and cost efficiently controlled.
• Supervises outside contractors to ensure contractual compliance
• Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures

Human Recourses Responsibilities
• Plans and organizes regular Departmental training for all staff, specially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
• Responsible to ensure that all staff under her jurisdiction are at all times immaculately groomed, e.g.: correct and complete uniform, personal hygiene, i.e., hair, make-up etc.

• Identify and develop leadership qualities among subordinates in order to guide them towards the path of Career enrichment with both Best Western Premier and Sonasea Phu Quoc, and additionally provide the Hotel with a source for future management.
• Have a good relationship with all colleagues. Be understanding, supportive, encouraging and helpful to all.

• Reports directly to the room division manager
• Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.
• Participate in providing and receiving constructive criticism with regards to the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.

- Based on company policies
- Based on company policies
- Based on company policies

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