Executive, Customer Care Order Processing
Mức lương: Thỏa thuận
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Ngày cập nhật: 27/11/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Xuất nhập khẩu, Vận tải/Kho vận
Mô tả công việc
We are looking for 2 candidates: 1 to work in Ho Chi Minh Office and 1 to work in Hanoi Office:
- HCMC Office: Viettel Complex Building, 285 Cach Mang Thang Tam, Dist.10
- Hanoi Office: Peakview Tower, 36 Hoang Cau, Dong Da
Responsibilities:
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Adhere to order processing policies and practices in performing daily tasks
- Process accurate and timely entry of customer orders in SAP. Follow-up open sales orders (reason of rejection) to ensure no open sales orders are left unattended in SAP
- Coordinate and recheck data/information in billing
- Coordinate and recheck any incomplete data and verify any information to prevent errors in order processing
- Collate data and conduct analysis on order processing performance to facilitate management decision-making
- Evaluate and explore opportunities to enhance operational efficiencies and customer experience
- Follow up on order status with distribution centers
- Establish and maintain good working relationships with clients/customers
- HCMC Office: Viettel Complex Building, 285 Cach Mang Thang Tam, Dist.10
- Hanoi Office: Peakview Tower, 36 Hoang Cau, Dong Da
Responsibilities:
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Adhere to order processing policies and practices in performing daily tasks
- Process accurate and timely entry of customer orders in SAP. Follow-up open sales orders (reason of rejection) to ensure no open sales orders are left unattended in SAP
- Coordinate and recheck data/information in billing
- Coordinate and recheck any incomplete data and verify any information to prevent errors in order processing
- Collate data and conduct analysis on order processing performance to facilitate management decision-making
- Evaluate and explore opportunities to enhance operational efficiencies and customer experience
- Follow up on order status with distribution centers
- Establish and maintain good working relationships with clients/customers
Yêu cầu ứng viên
- Can handle multitask in short lead time
- Can handle stress
- Experience in Issuing Inv (very important), careful with figure
- Experience in preparing contract with customer in Vietnam (note: revisions are frequently required)
- Experience in placing order to overseas vendors and following up with them to ensure the agreed delivery time
- Experience with handling import shipment (check Inv, BL, PL, CO, CQ) + work with customs broker
- Experience working with various stake holders and different Departments in company in daily work
- Experience working with warehouse and local transportation to deliver goods to customers, handle complaint of damage/broken issues
- SAP skill is preferable (not a must)
- Reporting skill
- Patient
- Quick learner, quick adapt to changes
- Positive, active, independent but team work skill also needs to be good
- Interpersonal skill, persuasion skill, negotiation skill, time management skill
- Eager to learn and develop her/himself
- Can handle stress
- Experience in Issuing Inv (very important), careful with figure
- Experience in preparing contract with customer in Vietnam (note: revisions are frequently required)
- Experience in placing order to overseas vendors and following up with them to ensure the agreed delivery time
- Experience with handling import shipment (check Inv, BL, PL, CO, CQ) + work with customs broker
- Experience working with various stake holders and different Departments in company in daily work
- Experience working with warehouse and local transportation to deliver goods to customers, handle complaint of damage/broken issues
- SAP skill is preferable (not a must)
- Reporting skill
- Patient
- Quick learner, quick adapt to changes
- Positive, active, independent but team work skill also needs to be good
- Interpersonal skill, persuasion skill, negotiation skill, time management skill
- Eager to learn and develop her/himself
Quyền lợi được hưởng
- Performance bonus
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

DKSH VIETNAM CO., LTD.
5th Floor, Viettel Complex Tower, 285 Cach Mang Thang Tam Street, Ward 12, District 10, Ho Chi Minh City, Vietnam
5th Floor, Viettel Complex Tower, 285 Cach Mang Thang Tam Street, Ward 12, District 10, Ho Chi Minh City, Vietnam
DKSH is the leading Market Expansion Services provider with a focus on Asia. As the term "Market Expansion Services" suggests, DKSH helps other companies and brands to grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company ...Chi tiết
DKSH is the leading Market Expansion Services provider with a focus on Asia. As the term "Market Expansion Services" suggests, DKSH helps other companies and brands to grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 750 business locations in 35 countries – 720 of them in Asia – and 27,600 specialized staff, DKSH generated net sales of CHF 9.8 billion in 2014. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution, and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth. Business activities are organized into four specialized Business Units that mirror DKSH fields of expertise: Consumer Goods, Healthcare, Performance Materials, and Technology. In 2015, DKSH celebrates its 150th anniversary. With strong Swiss heritage, the company has a long tradition of doing business in and with Asia, and is deeply rooted in communities and businesses across Asia Pacific. With us you can: • Work in an international environment of employees, customers and suppliers • Develop your entrepreneurial mindset with a global and successful company • Grow businesses, expand your professional expertise, excel in your career • Take ownership of what you do, be accountable for outcomes, receive recognition for achievements • Expand your horizon as part of a truly multicultural and diverse team • Impact the daily lives of millions of people around the globe • Work with like-minded people toward one vision • Be a leader as part of a high performance team in a challenging environment Ẩn chi tiết
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DKSH VIETNAM CO., LTD.
Địa chỉ: 5th Floor, Viettel Complex Tower, 285 Cach Mang Thang Tam Street, Ward 12, District 10, Ho Chi Minh City, Vietnam
Quy mô: 1.000-4.999 nhân viên