Executive, Contact Center

 Direct customer servicing via telephone and taking ownership of each inquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction.
 Constant contributions towards achieving service level and abandon rate targets.
 To carry out any other duties as directed by the Management.
 To service customers over the phone and practices telephone courtesies at all times.
 Practicing quality in all aspect of the job to ensure customer satisfaction.
 Continuously strive to achieve and exceed agreed productivity and KRA targets in line with unit objectives.
 Ensure good customer retention by providing excellent and professional services.
 Handle customer’s calls related cards as queries (how to install ConnectApp, how to fills up information to onboard, how to check balance & transaction details), complaints, requests (block/unblock card, active card, replace card due to lost/stolen), transaction disputes.
 Monitor card suspicious/fraud transactions alerted by CMS to verify transaction to be genuine or not to guide customer to raise dispute.
 Assist Customer in some special services (Emergency travel arrangement, Passport – Visa and customs information, ATM Location guide, Restaurant, Health club, Entertainment events, …)
 Consistently cross sell and up sell group’s financial products and services during customer interaction.
 Any other tasks as assigned by Line Manager.

• Colleage/University degree in Banking, Finance or Business Administration
• Strong communication skills with people of all levels and roles for customer servicing.
• Good English in both spoken and written
• Open to working flexible shifting schedules
• Open for fresh graduated person who is willing take challenges in banking industry

- Staff Loan
- Health Care & Group Term Life Insurance

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp