Executive (Call Center)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 105 lượt xem
Ngày cập nhật: 28/05/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Marketing/Quảng cáo, Kinh doanh/Bán hàng
Mô tả công việc
KEY OUTPUTS:
1. Customer service
- To receive & answer phone call from customers related to Products sold online
- To guide customers about purchasing online products
- To handle customers requirement for endorsements, including but not limited to:
Prepare quotations
Send documents to customers & follow up
Deal with Business Processing & Accounting for Policy & Invoice issuance
File documents
Extract & collect outstanding premium
- Carry out relevant marketing activities as requested by DBD staff.
2. Customer information management
- To update customers information following KYC rule
- To manage the customers information storage
3. Product & Service improvement
- To collect customers feedback and report to Division’s Deputy Manager
- To work out idea, proposals for improvement of online products & customers service
4. Others:
- Timely complete the reports as required by line manager
- Other works as assigned by line manager
1. Customer service
- To receive & answer phone call from customers related to Products sold online
- To guide customers about purchasing online products
- To handle customers requirement for endorsements, including but not limited to:
Prepare quotations
Send documents to customers & follow up
Deal with Business Processing & Accounting for Policy & Invoice issuance
File documents
Extract & collect outstanding premium
- Carry out relevant marketing activities as requested by DBD staff.
2. Customer information management
- To update customers information following KYC rule
- To manage the customers information storage
3. Product & Service improvement
- To collect customers feedback and report to Division’s Deputy Manager
- To work out idea, proposals for improvement of online products & customers service
4. Others:
- Timely complete the reports as required by line manager
- Other works as assigned by line manager
Yêu cầu ứng viên
QUALIFICATIONS:
o University graduation
o English fluency.
o Japanese speaking is a plus
SKILLS/KNOWLEDGE:
o Very good communication skill
o Customer service minded
o Strong retail business sense.
o Be able to perform independently and in a team.
o Familiar with various communication tools (Facebook, Zalo, Email, etc.)
o Familiar with Office tools (Word, Excel, PowerPoint, etc.)
o Open minded
EXPERIENCE:
o Experience in digital business and/or e-commerce is a plus
COMPETENCIES:
o Applying Technical Knowledge
o Being Ethical & Compliant
o Collaborative Relationships
o Communicating with Impact
o Customer Focus
o Developing Self, Direct Reports & Others
o Driving Results
o Problem Solving
o University graduation
o English fluency.
o Japanese speaking is a plus
SKILLS/KNOWLEDGE:
o Very good communication skill
o Customer service minded
o Strong retail business sense.
o Be able to perform independently and in a team.
o Familiar with various communication tools (Facebook, Zalo, Email, etc.)
o Familiar with Office tools (Word, Excel, PowerPoint, etc.)
o Open minded
EXPERIENCE:
o Experience in digital business and/or e-commerce is a plus
COMPETENCIES:
o Applying Technical Knowledge
o Being Ethical & Compliant
o Collaborative Relationships
o Communicating with Impact
o Customer Focus
o Developing Self, Direct Reports & Others
o Driving Results
o Problem Solving
Quyền lợi được hưởng
- Guarantee bonus and Short term incentive bonus
- Minimum 15 annual leave
- Once a year
- Minimum 15 annual leave
- Once a year
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

MSIG INSURANCE (VIETNAM) CO., LTD.
10th floor, Corner Stone Building, 16 Phan Chu Trinh, Hoan Kiem, Hanoi
Người liên hệ: Human Resource and Administration Division
10th floor, Corner Stone Building, 16 Phan Chu Trinh, Hoan Kiem, Hanoi
Người liên hệ: Human Resource and Administration Division
MSIG Insurance (Vietnam) Company Limited (“MSIG Vietnam”) is a part of the Mitsui Sumitomo Insurance Co., Ltd. network in Japan and a member of MS&AD Insurance Group. MS & AD Insurance Group established in April 2010 following the alliance of Mitsui Sumitomo Insurance Group, Aioi Insurance Company and Nissay Dowa ...Chi tiết
MSIG Insurance (Vietnam) Company Limited (“MSIG Vietnam”) is a part of the Mitsui Sumitomo Insurance Co., Ltd. network in Japan and a member of MS&AD Insurance Group. MS & AD Insurance Group established in April 2010 following the alliance of Mitsui Sumitomo Insurance Group, Aioi Insurance Company and Nissay Dowa General Insurance Company, MS&AD Insurance Group is one of the largest general insurers in the world, with presence in over 41 markets globally, 16 of which are in Asia. Based in Japan, MS&AD Insurance Group is active in five business domains, namely domestic Japanese general insurance, life insurance, non-life insurance, financial services and risk-related services. MSIG Vietnam with 100% foreign wholly owned company is the first Japanese General Insurer in Vietnam with Head Quarter in Hanoi, Branch in Ho Chi Minh City, and Representative Offices in Hai Phong City, Da Nang City and Hung Yen Province. MSIG Vietnam will market a wide range of non-life insurance products to both enterprises and individuals, including property, marine cargo, motor and engineering. MSIG Vietnam is seeking to recruit a well-qualified Vietnamese citizen with competitive compensation and benefits for opening positions. Our package for permanent positions includes but not limits to: - Attractive and competitive remuneration package: attractive monthly salary Guaranteed Bonus, Short-Term Incentive Bonus, various types of allowances (telecommunication allowance, pocket allowance, special language allowance, risk surveyor duty allowance, hotline duty allowance…) and long service award. - Premium healthcare insurance package including health and accident insurance in addition to basic insurances regulated by the Labor Code to employees and their entitled families’ members (depends on level of employees). - Training opportunities sponsored by the Company (on-job-training, soft skills, professional knowledge and certificate (ANZIIF, CII, ACCA, Actuary,…), technical exchange seminar…). - Minimum of 15 annual leave days; Annual health check-up at high standard level. - International and professional work environment with high ethic and compliant culture. - Annual company summer vacation and parties with teambuilding activities and talented performances. - Company’s Top Management always communicates to all employees about Company’s strategy, development plan and new opportunities for employees to reach higher performance. - Employees are engaged and taken care by the company via various Trade Union activities. Ẩn chi tiết
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MSIG INSURANCE (VIETNAM) CO., LTD.
Địa chỉ: 10th floor, Corner Stone Building, 16 Phan Chu Trinh, Hoan Kiem, Hanoi
Quy mô: 100-499 nhân viên