Events And MICE Executive

Objective of position
Under the direction of the Assistant Director of sales, the Events & MICE Manager is responsible for overall management of the business development of all MICE related business generated from on property sales associates and remote sales associates based in Ho Chi Minh and Hanoi and via ISO’s Accor Hotels and resorts network.

Operational responsibilities
- Liaises with Sales Department’s associates at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals that are in line with hotel guidelines.
- Directs compilation and issuance to all operating departments the BEOs and Group summaries for all events prior the event. Conducts with property based events team members’ pre - and post event briefings and communicate any comments relevant to the specific "event(s)" to all Departments concerned to improve addressed shortfalls, if any, within the operation.
- Review all daily Food & Beverage and Conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line the BEO.
- Consults with the Director of Food & Beverage and Executive Chef to prepare menus which will attract business and yield a satisfactory profit (custom made menus).
- Be aware of cyclical events and be pro-active in planning.
- Ensure accurate response to proposals within 24 hours by all MICE associates and deliver a high level of guest service standard at all times in the Catering & Events Sales department.
- Ensure that leads are followed up in a timely and professional manner (48 hours after sending the enquiry).
- Ensure an effective handover of client's conference requirements and contract details from Sales Managers and Catering & Events team to the Operations Team.
- Remain flexible in any changes presented by a client in respected to their planned or unplanned activities / functions.
- Meet conference organizers daily before and after the event to confirm details.
- React with urgency to any requests of the client to ensure maximum satisfaction during their conference.
- Attend to details and follow-up on any requirements of the client in regards to engineering, outside contracts, entertainers, florist, audio visual, freight arrangements (incoming and outgoing), storage facilities, restaurant bookings, additional staffing and any internal or external communication between parties that is necessary.
- To ensure guest satisfaction and handle guest complaints.
- To establish outstanding guest relations.
- Report for duty punctually wearing correct uniform and name badge at all times.
- Provide courteous, professional service to external and internal clients at all times.

STRATEGIC & TALENT RESPONSIBILITY
- Assists in the development of current and long-term organizational goals and objectives as well as policies and procedures for MICE business development and contractual agreements. Establishes plans to achieve goals set by Revenue Manager for the segment of MICE, subject to collaborative approval by Assistant Director of sales
- Participates in planning and development of creation of new meeting facilities and renovation of existing facilities and sets budgetary levels of business and defines type of events during transitional periods.
- Collaborates with the Marcoms department in re-launching facilities or new products
- Handles all aspects of human resource management for events and catering business development members based on property including but not limited to hiring and termination, evaluating, developing position descriptions.
- Responsible for the running, training via Accor Academie and on the job and modifications of MICE related systems

QUALIFICATIONS AND EDUCATION REQUIREMENTS
- First and Foremost you will have the right attitude – vibrant, energetic and dynamic. You will need to have a passion for Events and possess excellent customer service, communication, organizational and time management skills. Must also demonstrate strong computer proficiency (especially Word, Excel and Outlook), have the ability to quickly learn and implement new skills and to grow new business. A background in Events or an Events Diploma is highly desired.

PREFERRED SKILLS
- Demonstration of past Sales / Events Experience will be required, minimum 2 years preferred
- Strong computer and organizational skills will be required.

- Attractive salary
- Social and health insurance, unemployment insurance follow Vietnam law
- Professional and active working environment

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