Employee Advisor (Call Center)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 122 lượt xem
Ngày cập nhật: 06/11/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Tư vấn/Chăm sóc khách hàng, Dịch vụ khách hàng, Nhân sự
Mô tả công việc
• Provide high quality and timely customer service, ensuring all requests are fully understood. For queries not handled by the service center (eg 3rd parties ) redirect callers with courtesy and professionalism
• Keep the customer informed of expected completion date, including when the item is escalated for action
• Accurate collection of case details and employee data
• Provide general information to target audience on policies and procedures, and answer questions based on FAQs
• Provide feedback and propose improvements to Knowledge Base (KB) Senior Specialist to ensure employee KB is accurate, relevant, accessible and easy to understand
• Record and track cases in the case management system, assign severity and follow through to ensure each case is resolved and SLAs can be measured and improved
• Collaborate with other Hire-To-Retire Service Specialists to solve more complex queries or work on requests.
• Keep the customer informed of expected completion date, including when the item is escalated for action
• Accurate collection of case details and employee data
• Provide general information to target audience on policies and procedures, and answer questions based on FAQs
• Provide feedback and propose improvements to Knowledge Base (KB) Senior Specialist to ensure employee KB is accurate, relevant, accessible and easy to understand
• Record and track cases in the case management system, assign severity and follow through to ensure each case is resolved and SLAs can be measured and improved
• Collaborate with other Hire-To-Retire Service Specialists to solve more complex queries or work on requests.
Yêu cầu ứng viên
• Degree in Business, Organizational behavior, HR or related field preferred
• 1-2 years of contact center experience (Freshers are also welcomed)
• Experience in working in a shared service organization
• Experienced in working with case management systems
• Strong customer service-orientation
• Sound knowledge in employee related topics of specific country/cluster of a country
• Fluent in English and Vietnamese
• 1-2 years of contact center experience (Freshers are also welcomed)
• Experience in working in a shared service organization
• Experienced in working with case management systems
• Strong customer service-orientation
• Sound knowledge in employee related topics of specific country/cluster of a country
• Fluent in English and Vietnamese
Quyền lợi được hưởng
- Lương tháng 13 và thưởng
- Bảo hiểm sức khỏe nhân viên
- Đào tạo nâng cao chuyên môn & thăng tiến
- Bảo hiểm sức khỏe nhân viên
- Đào tạo nâng cao chuyên môn & thăng tiến
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
MONDELĒZ KINH ĐÔ VIỆT NAM
26 VSIP, Street 8, Vietnam – Singapore Industrial Park, Binh Hoa Ward, Thuan An Town, Binh Duong Province
26 VSIP, Street 8, Vietnam – Singapore Industrial Park, Binh Hoa Ward, Thuan An Town, Binh Duong Province
Mondelēz International, Inc. (NASDAQ: MDLZ) is one of the world’s largest snacks companies, with 2016 net revenues of approximately $26 billion. Our purpose and vision are to create more moments of joy by building the best snacking company in the world. Our 90,000 employees support this effort by manufacturing and ...Chi tiết
Mondelēz International, Inc. (NASDAQ: MDLZ) is one of the world’s largest snacks companies, with 2016 net revenues of approximately $26 billion. Our purpose and vision are to create more moments of joy by building the best snacking company in the world. Our 90,000 employees support this effort by manufacturing and marketing delicious food and beverage products for consumers in approximately 165 countries around the world. We are a world leader in biscuits, chocolate, gum, candy and powdered beverages. We hold the No. 1 position globally in biscuits and candy as well as the No. 2 position in chocolate and gum. (source: Euromonitor). For more information, please visit our website at: vn.mondelezinternational.com Ẩn chi tiết
Bạn đang xem tin việc làm Employee Advisor (Call Center) trong ngành được tuyển dụng tại bởi MONDELĒZ KINH ĐÔ VIỆT NAM. MONDELĒZ KINH ĐÔ VIỆT NAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Employee Advisor (Call Center) cách đây lúc 05/12/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
MONDELĒZ KINH ĐÔ VIỆT NAM
Địa chỉ: 26 VSIP, Street 8, Vietnam – Singapore Industrial Park, Binh Hoa Ward, Thuan An Town, Binh Duong Province
Quy mô: 5.000-9.999 nhân viên
Việc làm tương tự
Employee Advisor (Call Center)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ